service and rental manager

5 days ago

Grande Prairie AB TV H, Canada Bannister Automotive Group Full time

Service & Rental Manager – Grande Prairie Motorsports & Harley-Davidson (Grande Prairie, AB)

Own the bay count and the rental fleet. If you thrive on leading technicians, delivering 5‑star service experiences, and maximizing utilization on ATVs, side‑by‑sides, snowmobiles, and power equipment, this role is for you.

Why This Role Rocks

  • Leadership seat with real P&L impact and a path to Fixed Ops leadership.
  • Competitive salary + bonus tied to productivity, CSI, and rental utilization.
  • Benefits, paid OEM training, staff discounts, demo/ride opportunities.
  • High-energy, inclusive culture that lives the Harley-Davidson and powersports lifestyle.

What You'll Own (Key Responsibilities)

  • Lead Service Advisors and Technicians; recruit, hire, onboard, and coach seasonal and full‑time team members.
  • Drive technician productivity/efficiency/ELR; daily dispatching, accurate promise times, and proactive RO management.
  • Champion diagnostics quality and first‑time‑fix; collaborate with Parts for pre‑pulls and job‑kit strategy.
  • Manage the rental fleet: procurement planning, turn‑key readiness, scheduling, check‑out/in, damage assessment, billing, and utilization targets across ATVs, UTVs/SxS, snowmobiles, and power equipment (generators, pumps).
  • Implement seasonal capacity plans; optimize hours and staffing for peak ride and sled seasons.
  • Oversee warranty administration, safety inspections, recalls/campaigns, service bulletins, and compliance.
  • Track and action KPIs: bay occupancy, carry‑over, cycle time, CSI/NPS, comebacks, gross per RO, rental ADR and days‑out.
  • Ensure shop safety, tooling control, and immaculate workspaces; uphold brand standards.
  • Design service menus, maintenance packages, and rental promotions with Marketing; manage online reputation (reviews).

What You Bring (Must‑Haves)

  • 3+ years leading an automotive/powersports service operation (advisor or manager); proven team leadership.
  • Strong troubleshooting literacy (2‑wheel and off‑road) and the ability to coach technicians and advisors.
  • Hands‑on experience with scheduling/dispatch, RO flow, warranty administration, and customer communication.
  • Fleet or rental management experience (checklists, pre‑/post‑trip inspections, damage and billing processes).
  • Comfort with DMS/Shop systems (e.g., PBS/DealerVu), KPI dashboards, and Excel basics.

Nice to Have

  • Harley-Davidson dealership experience or OEM certifications.
  • Local riding community ties and event leadership.
  • Formal safety or rental risk management training.

Our Commitment to Inclusion

We welcome applications from all qualified candidates and will provide accommodations upon request throughout the hiring process. We are committed to an inclusive, barrier‑free workplace in line with Alberta and Canadian human rights laws.

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