Community Support Worker

Do you want to make a meaningful impact within your community? Do you have front-line, social services, or customer service experience? The Mustard Seed is looking for Community Support Worker who will be tasked to provide a safe and welcoming environment for guests, donors, and volunteers.

The Community Support Worker will participate in programs that are essential to the alleviation of poverty and homelessness and build healthy relationships between stakeholders in The Mustard Seed's diverse community.

Reporting to the Community Impact Centre Supervisor, this position will assist community participants in accessing resources, participating in programs, as well as maintaining a safe and welcoming environment where staff, participants, and volunteers become a life-giving community that nurtures hope, health, and transformation. This role will support other Community Impact Centre programs in Calgary as needed.

Employment Type: Fixed-Term (November 2025 to March 2027)
Schedule: Sunday to Thursday 10:30 a.m. to 6:30 p.m. (Winter hours are 11:30 a.m. to 7:30 p.m.)
Reporting to: Community Impact Centre Supervisor
City:  Calgary (102 Impact Centre)
Number of Positions to Fill: 1
RFR #: 1780

MAJOR DUTIES AND RESPONSIBILITIES:

Front line Duties:

• Greet and welcome community members, visitors, and other stakeholders into our centre; sign in guests in our information database, and conduct intakes and program evaluation with guests;
• Create a safe, healthy, and respectful environment for all community participants, staff, volunteers and visitors accessing our services and programs;
• Provide non-violent crisis intervention and use de-escalation techniques as required;
• Foster meaningful relationships with community members, volunteers, coworkers, supervisors, and other stakeholders;
• Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas.

Program Coordination Duties:

• Aid in the development, implementation, and facilitation of programs that support and nurture the community;
• Collaborate with community members to encourage positive changes in lifestyle and behavior through supportive relationships and day-to-day interactions;
• Promote programming to the community members, encourage them to participate in programs, and lead participants and volunteers involved in the programs;
• Jointly organize activities with the external and internal resources available.

Administrative duties:

• Ensure all materials and equipment needed for programs are in good working order;
• Maintain measurables and assessment tools for programming and ensure that these are recorded/met;
• Collect data and generate reports on statistics as required;
• Develop and conduct evaluations to determine effectiveness of program activities;
• Maintain a high level of confidentiality and professionalism.

OTHER RESPONSIBILITIES:

• Respond to conflicts in a healthy, respectful and safe manner;
• Model healthy relationships with community participants and volunteers through listening, advising, and providing appropriate referrals;
• Assist community participants in accessing The Mustard Seed services, including the drop-In programs and activities, registration for pop up events, and/or booking appointments;
• Assist with onsite Food Services programs as needed;
• Participate in all staff training (e.g., First Aid, ASIST, Non-violent Crisis Intervention, etc.) and attend meetings as required;
• Enforce guest suspensions when necessary.

MINIMUM QUALIFICATIONS AND SKILLS

• An undergraduate degree in Social Work or related field or equivalent level of experience;
• Minimum of 1 years' experience working in community development initiatives;
• Front line experience working with vulnerable populations and program facilitation;
• Knowledge within the field of community development and community resilience initiatives;
• Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds;
• Experienced with developing creative solutions to complex challenges and problem;
• Demonstrated effective conflict management, networking, and interpersonal communication skills;
• Interest and skills in recreational activities is an asset;
• Must be self-directed and can work independently as required;
• Proficient in Microsoft Office Suite;
• A valid driver's license and access to a reliable vehicle with a minimum of $2,000,000 liability insurance.

WORKING CONDITIONS

• This role involves a dynamic work environment with both indoor and outdoor activities, as well as office-based tasks using a computer.
• Minimal to moderate physical effort required.
• This role requires a variety of physical activities including lifting, traveling, sitting, standing, walking, and driving a personal vehicle.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive;
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

 
ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.