Guest Experience Ambassador

6 days ago

Halifax NS BJ Z, Canada Westmont Hospitality Group Full time

Guest Experience Ambassador – Job Description

What You Will Be Doing

As a Guest Experience Ambassador, you are the welcoming face of Four Points Halifax—a key member of the primary guest-contact team responsible for delivering an exceptional Bonvoy-level service experience. Your mission is to know our guests, anticipate their needs, and curate memorable, personalized moments throughout their stay.

You will be a knowledgeable representative of Halifax and Nova Scotia, cultivating strong relationships with partners who support the elite concierge function—including tour providers, restaurants, theatres, and travel companies etc.

Key Responsibilities

  • Prepare for guest arrivals by coordinating with the Maintenance, Front Office, and Housekeeping teams.
  • Deliver exceptional customer service to all guests and visitors, proactively, professionally, and with follow-up.
  • Build strong knowledge of local dining, attractions, transport, and airport services.
  • Maintain positive relationships with local vendors and merchants.
  • Organize and deliver guest correspondence prior to arrival.
  • Act as an ambassador for Four Points Halifax, ensuring memorable guest experiences.
  • Manage guest data in PMS, process reservations, guest check-ins, check-outs, and preferences.
  • Monitor room availability to support revenue management.
  • Respond to guest inquiries calmly, professionally and in a timely and efficient manner.
  • Maintain working knowledge of Lightspeed, Quore and Marriott guest recognition systems and utilize them effectively.
  • Maintain strong understanding of Marriott Bonvoy Loyalty Program.

Your Experience & Skills

  • 1–2 years of hotel or service experience preferred.
  • Familiarity with Halifax areas, dining, and attractions.
  • Experience with office software, POS, and phone systems is an asset.
  • Strong verbal and written communication skills.
  • Excellent follow-through and attention to detail.
  • Strong interpersonal skills with discretion and professionalism.
  • Desire to exceed guest expectations in a fast-paced environment.
  • Ability to recommend a wide range of local experiences.

Your Team & Work Environment

  • Fast-paced hotel environment.
  • Located in the heart of Halifax, close to waterfront attractions.
  • A team of passionate hospitality professionals committed to Bonvoy service.
  • Supportive back-of-house environment focused on employees.

Our Commitment to Diversity & Inclusion

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Ontario Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

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