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Jr. IT Support Technician

2 weeks ago

Mississauga, Ontario, Canada Amico Full time $45,000 - $65,000 per year
Description

We are seeking a motivated Junior IT Support Technician to join our growing IT department. This is an excellent opportunity for someone who enjoys hands-on technical work, troubleshooting hardware and software, and supporting a diverse user base in a dynamic construction environment.

You'll work closely with our Senior IT Administrator, Network Engineer, and in-house Developers to ensure seamless operations across job sites, field offices, and corporate locations.

Responsibilities
  • Provide Level 1 technical support for end users (Windows, Office 365, printers, mobile devices).
  • Set up and maintain user accounts, workstations, laptops, and mobile phones through Intune and Azure AD.
  • Assist with onboarding and offboarding employees, ensuring all access and assets are properly managed.
  • Support jobsite connectivity including trailer setups, network switches, access points, and cameras.
  • Maintain and document IT inventory, asset tags, and software licensing.
  • Escalate complex issues to senior IT staff when needed.
  • Help with software installations, updates, and patch management.
  • Participate in hardware refreshes, imaging, and equipment upgrades.
  • Provide friendly, customer-focused service to employees both on-site and remotely.
Qualifications
  • 1–2 years of IT support experience (internship, co-op, or helpdesk role ideal).
  • College diploma or certificate in Information Technology, Networking, or Computer Systems.
  • Familiarity with: Microsoft 365, Intune, Azure AD, SharePoint; Windows 10/11 administration; Printers, scanners, and network devices; Basic networking (TCP/IP, DHCP, DNS)
  • Excellent communication and troubleshooting skills.
  • Valid Ontario driver's license (some travel to job sites required).
  • Construction industry experience or interest is an asset.