Project Manager Assistant
2 weeks ago
The Project Management Assistant is responsible for the administrative management of all claim loss activities for the Project Manager.
CORE FUNCTIONS:
· Understanding, demonstrating, and promoting the operational systems used by the company.
· Delivering empathetic interaction and professional service resulting in an excellent customer experience in disaster response activities.
· Demonstrated ability to resolve conflict and frustration in a constructive manner.
· Maintaining a professional appearance, attitude, and code of conduct at all times.
· Working effectively toward successful outcomes with all parties involved in restoration activities.
· Always achieves customer satisfaction beyond a customer's expectation of service.
RESPONSIBILTIES:
GENERAL OFFICE:
· Assist the CSR in keeping main office areas clean and presentable at all times.
· Receives visitors of the office and promotes hospitable atmosphere.
· Maintain all necessary production/claims forms.
· Assist with reception coverage as needed.
· Support administrative needs of Project Managers.
· Purchasing inventory under the supervision of the Office Manager.
· Creating Work Orders for general office/warehouse tasks and tracking non-billable time.
CLAIMS LOSS ADMINISTRATION:
· Complete initial phone call for all new claims – private and insurance claims.
· Daily review of jobs in production to ensure KPIs/POMs are being met.
· Update all jobs lacking interaction utilizing various software data management systems.
· Respond to all adjuster notes/emails in a timely manner.
· Create tasks for PMs to complete ie. Estimate due, target dates, etc.
· Complete reports as per the direction of the project managers.
· Schedule inspections and follow up appointments with customers.
· Complete job permits and all necessary applications for jobs in production.
· Provide general assistance to clients when PMs are away or out of the office.
· Receive dispatch calls from technicians and complete daily questionaries of work completed. Create secondary work orders if tasks are not completed as needed.
ACCOUNTING:
· Weekly review of TSheets and work orders ie. Reviewing times, correct jobs, class etc.
· Subtrade invoice review.
· Ensure costs are being allocated to specific jobs.
· Assisting with job costing on all files under the direction of the PM/OM.
· Ensure that all invoicing forecasted for the month is being completed.
· Complete Closed Job Reports on all invoiced files to be reviewed by the GM/OM.
· Assist with data entry as needed.
· Collaborate with the CSR to complete weekly AR/Collections under the supervision of the OM.
HEALTH AND SAFETY:
· Ensure safety paperwork and toolbox meetings are completed each day.
· Always maintain and uphold PuroClean's Health and Safety Program.
Job Type: Full-time
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Experience:
- Administrative: 3 years (preferred)
Work Location: In person
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