Datacenter Technician

Position:
Desktop Tech (Band 2)

Experience Level:
2-3 years

Location:
Quebec Montreal, Canada

Budget: As per Industry Standard

Support Model: Full Time

• Provide touch support for data center equipment including servers, backup systems, storage devices, and network equipment.
• • Perform hands-on tasks such as inventory capture, logistics support, portable storage media management, shipping/receiving, and asset tagging/barcoding.
• • Coordinate with hardware vendors for replacements and facilitate restoration time during business hours.
• • Conduct visual inspections and fault isolation for third-party equipment.
• • Assist in diagnosing and resolving system-related issues, coordinating with third party vendors when necessary.
• • Rack, stack, install, and decommission equipment as requested.
• • Conduct network cable testing, patching, and end-to-end network patching.
• • Provide after-hours support for critical network upgrades and maintenance.
• • Participate in disaster recovery testing and maintain timely communication on issue status and resolution.
• • Update tickets for all reported incidents and troubleshoot network connectivity issues using diagnostic tools.
• • Provide project-based support as requested by clients.
• • Conduct annual audits of offsite tape storage vendors' inventory.
• • Prepare and manage media for off-site storage and transfer as requested by clients.
• • Log and track physical storage media in tape tracking systems.
• • Manage inventory, insertion, collection, and reconciliation of tapes in storage libraries.
• • Follow structured cabling best practices including clean routing and labeling of cables.

Requirements:

• Experience in data center operations and equipment maintenance.

• Knowledge of network infrastructure and troubleshooting methodologies.

• Familiarity with inventory management and logistics procedures.

• Ability to work independently and in a team environment.

• Strong communication and customer service skills.

• Flexibility to provide after-hours support and onsite presence when needed

Immediate Joiners