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Workplace Security Operations

3 hours ago

Toronto, Ontario, Canada Arcadis Full time

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role description:
Arcadis is seeking to hire a
Canada Workplace Security Operations & Systems Analyst
to provide a comprehensive Canada wide Workplace Security Operations & system oversight service including providing high quality customer service and technical support provision to all the users of the Arcadis offices in Canada. Understanding and using relevant Corporate & Workplace Security Management procedures and processes to ensure consistency and compliance. Maintain all office operations by assisting the office staff with Workplace projects, systems, and procedures.

Role accountabilities:
Position responsibilities include, but are not limited to:

  • Security Governance & Access Control Administration
  • Badge lifecycle management (issue, modify, deactivate).
  • Weekly/monthly access audits
  • Contractor and vendor access controls.
  • Compliance with onboarding/offboarding protocols.
  • Access anomaly investigations
  • Visitor and temporary badge governance.
  • Incident Response & Investigations
  • Responding to access breaches, alarms, threats
  • Conducting full internal investigations (beyond pulling footage)
  • Preparing formal incident reports with findings and analysis
  • Coordinating with HR, Legal, and People Services
  • Evidence handling and chain-of-custody processes
  • Trend analysis and corrective action plans
  • Risk, Compliance & Security Governance
  • Physical security risk assessments for offices
  • Policy enforcement (access control, CCTV usage, retention, privacy)
  • Alignment with GDPR/PIPEDA/privacy standards
  • SOP development and documentation management
  • Internal security audits and control reviews
  • Business continuity and emergency planning support
  • Technical, Vendor & Project Management
  • Vendor management and SLA oversight
  • Coordinating installations, repairs, and upgrades
  • Leading small to mid-scale security system projects
  • Managing hardware lifecycle planning and technology roadmap
  • Reporting security metrics to leadership
  • Training workplace/security teams on system use
  • Workplace Operations Access Control System & Oversight
  • Monitor the security system health, monitor and check the security system server proper functionality daily.
  • Troubleshoot any technical problems that can arise with the security system controllers, modules, points: car readers, outputs, inputs, communication with the monitoring station.
  • Make recommendations, assist and deploy security system upgrades
  • Make recommendations and assist with the decommissioning of the security system
  • Update system setup for each office as needed: e.g. special events, changes in system configuration.
  • Monitor the CCTV system: check the functionality of all NVR's and cameras; investigate camera footage and provide recordings when requested.
  • Liase with each location Landlord for routine system upgrade and ensure zero impact to Arcadians and operational measures (elevator access system; mag lock reboot)
  • Issuance of access cards for new hire(s); Visitors. Deactivation of access cards for termed employee(s) and visitors.
  • Manage & monitor visitor logs at all locations

Qualifications & Experience:
Position requirements include, but are not limited to:

  • Minimum years of experience: 2 - 4 years
  • Previous experience in Corporate Safety & Security management.
  • Protégé System knowledge is a MUST
  • Building corporate procedures, risk mitigation plans & BCP
  • Incident reporting & RCA
  • Knowledge of GDPR/PIPEDA/privacy standards and legislation
  • Education required: Equivalent work experience in the Safety & Security field
  • Registrations/Certifications required: n/a
  • Special considerations, specific technical experience, skills, etc. including Proficiency in Microsoft Office; excellent communication skills; Protégé & Securitas Monitoring system experience
  • Potential travel is required for this position.

Preferred qualifications include, but are not limited to:

  • Real Estate field experience preferred (Facilities/Corporate/Residential)
  • Project a professional image in person, on the phone and in writing.
  • Strong Microsoft Office skills (Teams, Word, Excel, PowerPoint)
  • Strong Interpersonal and organizational skills.
  • Exercises discretion and confidentiality.
  • Deals effectively with rapidly changing priorities and last-minute deadlines.
  • Detail-oriented, dependable, proactive and ability to work with minimum supervision.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. The salary range for this position is 55,000-75,000 CAD. The base salary represents Arcadis' hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualifications for the role.