Operational Team Leader

Job Title: Operational Team Leader

Location: Foundry, Penticton

Hours: 40 hours a week

Closing Date: December 19, 2025

About OneSky

OneSky is a progressive, not-for-profit organization that has proudly served the South Okanagan Similkameen for over 50 years. Guided by our core belief that we are all connected under one sky, we are dedicated to fostering a community where everyone can thrive. Our mission is to empower individuals to reach their full potential by removing barriers and providing a diverse range of supportive services. At OneSky, we value diversity, accessibility, respect, accountability, integrity, and collaboration in everything we do.

We offer a competitive salary, comprehensive health and wellness benefits, and a dynamic, supportive work environment where teamwork and fun are at the heart of our culture. If you're passionate about making a meaningful impact and advancing your career, OneSky is the place for you.

About Foundry

OneSky Community Resources was the lead agency working with almost 20 community partners to establish and operate Foundry Penticton. Foundry BC is a provincial initiative to expand access to mental healthcare, substance use services, primary care, and social services for young people across BC through a branded network of "one-stop shop" centers. By bringing together a variety of health and social services under one roof, and working in partnership with young people and families, Foundry will help young people get the help they need when they need it.

Job Summary

Reporting to a OneSky Program Director, this role will manage the daily operations of OneSky's Foundry integrated wellness services for youth ages 12–24. As a member of OneSky's leadership team, the role provides operational oversight to OneSky's Foundry services, including operational, and human resource management. The Operational Team Leader works within a multi-agency service delivery framework alongside the Clinical Team Leader and is an advocate for youth and peer support in the community.

Team Leader Responsibilities

Operational and Program Oversight

• Oversee the day-to-day operations of OneSky's Foundry services, addressing concerns related to co-location and service integration.
• Collaborate with the care team and other services to develop, implement, and evaluate comprehensive care plans and interventions for clients and their families.
• Develop the Foundry model in conjunction with OneSky senior management and Foundry Central Office, ensuring deliverables and key performance indicators are achieved.
• Develop partnership agreements and work with partner agencies to fine-tune the service delivery model and identify potential challenges regarding integrated services.
• Represent Foundry services in the South Okanagan and deliver public presentations.
• Maintain in-depth knowledge of community resources and service providers, fostering positive relationships.
• Assess the evolving needs of youth and families in the community and implement operational changes to meet those needs.

• Coordinate the development, management, and provision of operational services and programs in collaboration with the Program Director and Clinical Team Leader.

• Facilitate best practices, such as the stepped model of care, interdisciplinary primary care, and FamilySmart approaches.

• Lead an interdisciplinary team that provides support services, and coordination planning to Foundry participants in collaboration with the Clinical Team Leader.
• Contribute to the development and ongoing revision of operational policies and procedures.

HR, Administrative, and Financial Oversight

• Ensure staff and facilities provide a safe, welcoming, inclusive, and youth-friendly environment.
• Supervise and support a staff team of OneSky's Foundry Program Coordinators and Supervisors, allocating and adjusting staffing to meet operational needs.
• In collaboration with Youth Services leadership, interviews, selects, and hires staff and volunteers.
• Foster a team environment of continuous learning, effective communication, and service excellence.
• Incorporate cultural safety and trauma-informed practice throughout the center.
• Develop and distribute written reports, client records, and risk assessments in conjunction with the Clinical Team Leader as per agency policies and Foundry Central Office guidelines.
• Maintain financial responsibility, risk management, and accountability.
• Respond to and support staff during critical incidents and high-risk situations.

Responsibilities to the Agency

• Maintain a commitment to providing inclusive, high-quality services that respect client choices and abilities.
• Uphold confidentiality and agency policies.
• Support Continuous Quality Improvement (CQI) initiatives and accreditation requirements.
• Participate in OneSky meetings and events as required.
• Perform related duties to ensure the operations and integrity of the program.

Qualifications and Experience

• Post-secondary degree in a relevant discipline.
• Minimum five years' experience in nursing, social work, community development, counselling, health, leadership, or related field.
• Minimum 3 years' experience in a leadership role
• Experience with youth services and integrated service delivery.
• Experience and knowledge of team-based care and stepped-care models.
• Proven ability to work effectively during crises.
• Demonstrated leadership and management experience, including multidisciplinary and cross-sector initiatives.
• Strong knowledge of government and community-based programs and provincial/community support systems.
• Exceptional interpersonal, organizational, and time management skills.
• High proficiency in oral and written communication.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Participant centered and have an in-depth understanding of the challenges and community factors impacting young people.

Mandatory Requirements

• Clear criminal records check
• Use of personal vehicle (Class 5 License)
• Emergency First Aid & CPR
• Completion of required OneSky training for all employees
• Flexible work schedule

Why Work at OneSky?

At OneSky Community Resources, we believe in the power of collaboration, innovation, and compassion to drive meaningful change. As the Operational Team Leader of OneSky's Foundry Services, you will be at the forefront of transforming youth services in our community—leading a dedicated team, strengthening vital partnerships, and ensuring that young people have seamless access to the care and support they deserve.

If you're a passionate leader who thrives in a dynamic, multi-agency environment, and you're ready to make a lasting impact, we encourage you to apply. Join us in building a brighter future for youth in South Okanagan