Current jobs related to Bilingual Customer Service Representative - Burnaby, British Columbia - GLENTEL Inc.
-
Customer Service Representative
1 day ago
Burnaby, British Columbia, Canada City of Burnaby Full timeCompetition No: Duration: Regular Full TimeSalary: $5,213 – 5,422 – 5,647 – 5,883 – 6,128/month (2024 Rates)Schedule:Special Notes:Last Updated: 12/8/25We are looking for compassionate and experienced police communications operators who are able to make quick and accurate decisions and are able to communicate effectively both orally and in writing....
-
Customer Service Representative
1 day ago
Burnaby, British Columbia, Canada City of Burnaby Full timeCompetition No: Duration: Temporary Full TimeSalary: $4,865 – 5,060 – 5,270 – 5,491 – 5,719/month (2024 Rates)Schedule: 70 hours bi-weekly; Monday to Friday from 11:15 AM – 8:00 PM (Nine-Day Fortnight)Special Notes: Subject to Note 'T' of Schedule 'B' of the CUPE 23 Inside Division Collective AgreementLast Updated: 11/19/25This position works in...
-
Customer Service Representative
2 days ago
Burnaby, British Columbia, Canada Corcym Full timeJoin us today and take life to heartCORCYM is a global, independent, medical device company entirely focused on state-of-the-art surgical solutions to fight structural heart disease. CORCYM has a presence in more than 100 countries with approximately 850 employees and ensures strong continuous support to patients, healthcare professionals and healthcare...
-
Customer Service Representative
2 weeks ago
Burnaby, British Columbia, Canada BMO Full time $34,750 - $47,250Application Deadline:12/12/2025Address:4454 East Hastings Street Job Family Group:Retail Banking Sales & ServiceNOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week. This role requires availability from Monday to Saturday. Delivers exceptional service to BMO...
-
Customer Service Representative
2 weeks ago
Burnaby, British Columbia, Canada BMO Full time $34,750 - $47,250Application Deadline:12/05/2025Address:6035 Silver Drive Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...
-
Customer Service Representative
1 week ago
Burnaby, British Columbia, Canada BMO Full time $34,750 - $47,250Application Deadline:12/26/2025Address:3778 Grand Promenade Job Family Group:Retail Banking Sales & ServiceNOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week. This role requires availability from Tuesday to Saturday. Delivers exceptional service to BMO...
-
Customer Service Representative
7 days ago
Burnaby, British Columbia, Canada BMO Full time $34,750 - $47,250Application Deadline:12/12/2025Address:6035 Silver Drive Job Family Group:Retail Banking Sales & ServiceNOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week. This position requires availability Monday through Saturday, with extended hours on Thursdays and...
-
Customer Service Representative
3 days ago
Burnaby, British Columbia, Canada Fortis BC Full timeAffiliation: MoveUp Customer ServiceEmployment Status: Unscheduled Part-Time RegularSalary: $22.28Short-term Incentive Eligible: NoWorkplace Flexibility: NoPosting End Date: Open until filledAs the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane...
-
Customer Service Representative
3 days ago
Burnaby, British Columbia, Canada FortisBC Full timeAffiliation: MoveUp Customer ServiceEmployment Status: Unscheduled Part-Time RegularSalary: $22.28Short-term Incentive Eligible: NoWorkplace Flexibility: NoPosting End Date: Open until filledAs the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane...
-
Customer Service Representative
3 days ago
Burnaby, British Columbia, Canada FortisBC Full timeAffiliation: MoveUp Customer ServiceEmployment Status: Unscheduled Part-Time RegularSalary: $22.28Short-term Incentive Eligible: NoWorkplace Flexibility: NoPosting End Date: Open until filledAs the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane...
Bilingual Customer Service Representative
2 weeks ago
Mission
Glentel Inc.
, a billion-dollar+ organization, supported by Bell and Rogers. Glentel partners with globally recognized brands like Costco, Apple, Samsung, and Google. Known for its brands WIRELESSWAVE, tbooth wireless, Costco's WIRELESS etc. & The Mobile Shop; Glentel delivers unparalleled performance in the retail industry. Proudly recognized as the 2022 and 2024 Best Place to Work by HR Director Magazine, Glentel offers a dynamic environment where you can grow your career with an award-winning organization.
Customer Service Representative, (CSR), is the first point of contact in connecting GLENTEL with customers by responding to their inquiries and concerns and identifying key stakeholders to engage in the resolution/conclusion. The CSR serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database; and reporting .
Why work for us?
- Base Pay: $50,000 - $55,000
- Remote Work Model (Come to office as needed)
- Discounts on the newest wireless technology and plans
- Generous bonus plan
- Excellent extended health benefits
- RRSP company match program
Key Resposibilities
- Provide timely "world class" service to customers by phone using active listening to clarify information requested and researching to provide required information
- Engage with GLENTEL customers by receiving inbound calls and placing outbound calls
- Respond to emails and other forms of communication from customers and other key stakeholders such as Facebook, Twitter, Google reviews etc.
- Resolve issues by identifying root causes; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems
- Promote additional services and recognize opportunities to direct customers to retail stores to connect with our frontline staff
- Manage customer relationship management, (CRM) software by maintaining customer information including documented file notes of customer interactions
- Log solutions to frequent issues and questions in CRM to optimize response rate for customers
- Other duties as assigned or required
Profile
- Bilingual in both French and English is required
- 2+ years of customer service experience
- Proficient in the use of all Microsoft Office applications
- Experience with CRM software (i.e. ZenDesk) considered an asset
- Experience in the retail, contact centre and/or telecommunications industries considered an asset
- An excellent communicator (both verbal and written) with advanced active listening skills and a team player
- A strong problem solver and customer focused with a natural ability to breakdown issues and identify/recommend solutions
- Exceptional attention to detail and organizational skills
- Self-starter and have a proven track record of meeting deadlines
- Results-oriented with a strong business acumen
