Front of House Supervisor

8 hours ago

Mississauga, Ontario, Canada Quick Games Hub Inc. Full time

Job Overview

We are seeking a dynamic and experienced Front of House Supervisor to lead our hospitality team in delivering exceptional customer service. The ideal candidate will have a strong background in food service, restaurant management, and team leadership. This role involves overseeing daily operations, ensuring food safety and quality standards, and fostering a welcoming environment for guests. Previous experience in restaurant or hotel settings, along with supervisory skills, is essential to succeed in this position.

Duties

  • Supervise front-of-house staff, including servers and hosts, ensuring efficient service delivery
  • Oversee food preparation and presentation to maintain high standards of quality and safety
  • Manage POS systems such as Micros POS for order processing and cash handling
  • Assist with interviewing and hiring new team members to build a strong service team
  • Coordinate with kitchen staff to ensure smooth communication between front and back of house
  • Monitor customer service interactions to ensure guest satisfaction and address any concerns promptly
  • Enforce food safety protocols and proper food handling procedures in compliance with health regulations
  • Lead by example in hospitality, serving guests when necessary and maintaining a professional demeanor
  • Manage restaurant operations during shifts, including opening, closing, and troubleshooting issues as they arise
  • Support team development through coaching, training, and performance evaluations

Skills

  • Proven experience in food service, restaurant management, or hospitality roles
  • Strong leadership skills with previous supervising or team management experience
  • Excellent customer service skills with the ability to handle guest concerns diplomatically
  • Knowledge of food preparation, cooking techniques, and food safety standards
  • Familiarity with POS systems such as Micros POS and cash handling procedures
  • Ability to oversee food handling processes and ensure compliance with health regulations
  • Experience in interviewing, hiring, and training staff members
  • Effective communication skills for coordinating between front of house and kitchen teams
  • Hospitality background including hotel or barista experience is a plus
  • Leadership qualities that motivate staff and foster a positive work environment

This position offers an opportunity to lead a dedicated team within a vibrant hospitality setting. The successful candidate will be instrumental in creating memorable guest experiences while maintaining operational excellence.

Job Type: Full-time

Pay: $17.20-$18.50 per hour

Expected hours: 40 per week

Benefits:

  • Company events
  • Flexible schedule
  • On-site parking

Experience:

  • Front of House : 1 year (required)

Work Location: In person

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