Technical Support

2 weeks ago

Waterloo ON NL E, Canada Megawire Inc. Full time

Requirements:

Solid customer service focus with experience providing support to remote users

Strong team ethic where team members offer support and reach out for assistance to provide the best possible response for a client in distress

Ability to project a professional and positive image through excellent oral, written, and presentation skills

Ability to use existing documentation to resolve problems and to create clear procedures when a new issue is encountered through the use of flowcharts, network design documents, diagrams, and charts

Ability to recognize trends in problems and recommend proactive changes to keep problems from recurring, or minimize the impact cost-effectively if they cannot be avoided

Solid professional behaviour that respects confidentiality and privacy

Ability to identify when clients can benefit from a new or different technical service

Ability to travel to client sites when required to respond to an urgent problem or to participate in a project installing new tools and solutions (valid driver's license and vehicle are required)

Technical Skills:

1+ years of customer service (answering calls and handling tickets) experience is a must

1+ years of experience in a Helpdesk profile or Managed Service Provider is a must

Experience with Desktop Support Troubleshooting ( Windows 8/10/11 and MacOS)

Working knowledge of Windows Active Directory and Exchange Online

Working knowledge of basic Networking concepts ( VLAN, Default/Static Routing, VPN)

Working knowledge of VOIP system (FreePBX)

Experience with troubleshooting peripherals ( Printers, scanners etc)

Experience and knowledge of virtualisation is a plus (VMware/Hyper-V)

Mikrotik experience is a plus

Qualifications:

Post-secondary program in Computer Sciences Information Technology

MCSE (Microsoft Certified Systems Engineer) certification preferred

Certifications in VMware (VSP, VTSP, VCP) and Microsoft (MCP) beneficial

Hands on following Vendors will be considered an asset:

Microsoft

Cisco

Fortinet

Mikrotik

Candidates must be eligible to work in Canada; no relocation assistance will be provided. We thank all applicants for their interest in Megawire; however, only those candidates selected for an interview will be contacted. Agency calls will not be accepted. Final candidates will be required to provide professional references and complete a background check, which may include criminal and credit checks as well as verification of education and previous employment.

Job Types: Full-time, Permanent

Pay: $45,000.00-$75,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Ability to commute/relocate:

  • Waterloo, ON N2L 4E4: reliably commute or plan to relocate before starting work (required)

Experience:

  • System Administration/MSP: 1 year (required)

Licence/Certification:

  • Class G Licence (required)

Work Location: In person

  • Customer Technical Support Engineer

    1 day ago

    Waterloo, ON NL V, Canada AppLogic Networks Canada Inc. Full time

    About AppLogic NetworksAppLogic Networks, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time...

  • Technical Support Specialist

    3 weeks ago

    Waterloo, ON, Canada NLB Services Full time

    Job Title: Senior Cloud Support Specialist (Technical Support) Location: Waterloo, ON - Hybrid - 3 days a week in office Duration: 09+ Months The Opportunity As a Senior Cloud Support Specialist, you will represent the organization in client-facing activities for the Company's Financial Hub platform. You’ll ensure service excellence by supporting...

  • Technical Support Specialist

    6 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** The Technical Support Specialist will be responsible for making our...

  • Technical Support Specialist

    3 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 38691- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: The...

  • Manager, Technical Support

    1 week ago

    Waterloo, Canada OpenText Full time

    AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT Reporting to a Senior Manager of Technical Support, this role is...

  • Technical Support Specialist

    2 weeks ago

    Waterloo, Canada OpenText Full time

    OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects...

  • Technical Support Specialist

    3 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: The Technical Support Specialist will be responsible for making our...

  • Technical Support Specialist

    6 days ago

    Waterloo, Ontario, Canada OpenText Full time

    Opentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...

  • Technical Support Specialist

    1 week ago

    Waterloo, Canada OpenText Full time

    OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects...

  • Technical Support Specialist

    3 days ago

    Waterloo, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...