bilingual donor engagement officer

Impact Starts at UNICEF Canada

JOIN OUR TEAM AS BILINGUAL DONOR ENGAGEMENT OFFICER

Are you looking to use your knowledge, skills and talents to make a direct impact on the lives of children?

Consider joining UNICEF Canada – one of Canada's most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.

UNICEF Canada is seeking to recruit a talented and high-performing individual in the role of Bilingual Donor Engagement Officer.

Position Details

Position Title: Bilingual Donor Engagement Officer

Employment Type: Full-time Contract (12 month)

Reports to: Manager, Donor Engagement

Direct Reports: None

Salary Range: $50,700 to $51,700 annually and 3 weeks paid vacation

Work Location: Toronto

Work Environment: In-person position; 5 days a week.

Position Description

The Bilingual Donor Engagement Officer plays a vital role in inspiring and supporting UNICEF's supporters through dynamic communication and meaningful engagement. This position is key to fostering supporter confidence in the UNICEF brand, enhancing satisfaction through responsive and thoughtful interactions, and cultivating long-term loyalty by delivering exceptional customer service. Additionally, the role provides reception support at the Toronto Office.

Responsibilities

Customer Service (65%)

• Perform inbound and outbound calls, ensuring timely and effective First Call Resolution
• Communicate UNICEF's mission and values clearly and consistently through both verbal and written channels
• Greet and assist visitors while providing front-desk reception support at the Toronto Office
• Respond to supporter inquiries and process in-person donations
• Identify and leverage opportunities to cross-promote UNICEF programs and initiatives
• Handle donor and supporter correspondence via mail and email with professionalism and care
• Contribute to acquisition and retention campaigns through strategic cross-promotion and upselling
• Strengthen partnerships by informing supporters about current campaigns and promotional efforts
• Direct inquiries to the appropriate UNICEF departments or staff members
• Support donor stewardship through timely follow-up communications and engagement

Data Entry/Processing (20%)

• Address donor and supporter inquiries related to tax receipts, donation transactions, order status, address updates, and modifications to monthly contributions
• Process donations promptly and with a high degree of accuracy
• Perform general administrative tasks as assigned to support departmental operations·
• Propose, implement, and communicate process improvements to enhance donor administration and service delivery

Administrative Support (15%)

• Administrative support as required

Qualifications

• Secondary School Diploma
• Minimum 3 years of previous call center / customer service experience.
• Previous experience with loyalty and retention techniques
• MS Office (Word, Excel, PowerPoint, Outlook), Raiser's Edge
• Excellent verbal and written communication skills in both English and French
• Excellent at multi-tasking and thrives in a fast-paced environment
• Strong time management skills
• Must be able to draft formal business correspondence and accurately enter information in various databases.
• Effective Listening Skills
• Proactive ability to solve problems and effectively provide donors with customized solutions

An Employer of Choice: What We Offer

UNICEF Canada is where diverse talent and passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.

Members of the UNICEF Canada team have access to the following employee benefits:

A COMMITMENT TO WELLNESS

• Minimum 3 weeks of annual vacation (increases with time served) and 1 additional day per year of service (max 30)
• 10 paid sick days and 2 personal days
• 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends
• Discounted rate for a GoodLife gym membership
• Access to an Employee and Family Assistance Program

A CULTURE OF LEARNING AND GROWTH

• Access to a comprehensive global learning platform with over 1600 courses, webinars and resources
• Internal leadership development, training, and mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles
• Opportunities to access both local and global stretch assignments

AN INCLUSIVE AND PURPOSE-DRIVEN WORKPLACE

• Centrally located head office in mid-town Toronto with satellite offices in Calgary and Montreal
• Easily accessed by public transit and a short walk from several parking locations
• Inclusive and accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees

A CHANCE TO DO MEANINGFUL AND LIFE-CHANGING WORK

• Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you'll be part of a diverse and talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.
• You'll join a global UNICEF family with a shared commitment to impact the lives of children

Our Commitment to Inclusive Workplaces and Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human- driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to by Tuesday, November 25, 2025. Please include your salary expectations in your cover email and reference Bilingual Donor Engagement Officer (Toronto) in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: $50,700.00-$51,700.00 per year

Benefits:

• Paid time off

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Location:

• Toronto, ON (preferred)

Work Location: In person