Contract Shift Supervisor

Shift Supervisor

Residence Department

On site

1 Year Contract

Level 8

Covenant House helps youth ignite their potential and reclaim their
lives. As Canada's largest agency serving youth who are homeless, trafficked or
at risk, we offer the widest range of services to hundreds of young people
every day.

More than a place to stay, we provide life-changing care with
unconditional love and respect. We meet youth's immediate needs and then we
work together to achieve their future goals. We offer 24/7 crisis shelter
transitional housing options on-site and, in the community, health and
well-being support, training and skill development, and ongoing care once youth
move into the community

For over 40 years, Covenant House has been dedicated to its mission of
serving youth on the street and to protect and safeguard all youth with
absolute respect and unconditional love. Since 1982, Covenant House has
supported more than 100,000 young people.

Overview:

The Shift Supervisor is responsible for direct implementation of Covenant
House's philosophy, mission statement and policies as they pertain to
residential care.

We are currently recruiting for 1 Full Time, Contract Shift Supervisor. This is replacement role

Job Responsibilities:

• Responsible for the direct
  management of the daily shift and the direct supervision of approximately 5 FT and 8 PT staff.
• Co-coordinating and monitoring
  training of new team members.
• Overseeing the safety, security,
  contents and any emergency situations within the entire building.
• Ensuring any threats to the safety
  of our youth are properly managed by staff.
• Conducting interviews of potential
  employees, evaluating them on observation shifts and participating in the
  selection process.
• Ensuring that staff adhere to
  Covenant House's policies and procedures.
• Managing and monitoring their
  team's work concerning intakes, assessments and discharges.
• Ensuring case management issues
  are appropriately addressed.
• Overseeing youth discharges and admissions
  to the shelter.
• Making recommendations for
  appropriate case action plans.
• Managing petty cash float, presto
  cards and taxi chits.
• Ensuring they and their staff are
  engaged with the youth and role model, the Trauma Informed Approach to care.
• Other duties as assigned.

Qualification, Experience:

•  College or university degree or
  diploma in child and youth work or equivalent.
• Minimum four year's experience in
  a shelter or residential setting.
• Minimum 3 year's experience in a
  supervisory role
• Knowledge of adolescent
  developmental theory and specific issues related to street youth.
• First Aid, CPR and basic computer
  skills an asset.
• Ability to identify, assess and
  intervene differentially with youth in crisis.
• Excellent verbal and written
  communication skills.
• Knowledge of community resources.

Don't meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn't align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by November 17, 2025. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Please visit our careers page to see more job opportunities