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Experience Research Analyst

2 weeks ago

Toronto, Ontario, Canada Canada Life Full time

Permanent Full Time

As an Experience Research Analyst in the Research Centre of Excellence team, you will contribute to the execution of research projects that inform strategic decisions across Canada Life. You'll apply foundational skills in data handling, survey execution, and insight generation, while continuing to build expertise through hands-on experience and mentorship. This role is suited to individuals with early-career experience in research who are ready to deepen their capabilities in a collaborative, fast-paced environment.

The position will have a stronger focus on quantitative work, including data analysis, survey design, and performance measurement. You'll support projects across Customer Experience (CX), Brand Experience (BX), and User Experience (UX) domains, with potential opportunities to engage in qualitative research depending on project needs.

What You'll Do:

  • Research Execution: Support the development and execution of CX, BX, UX, and ad-hoc Market Research (MR) projects for internal client groups across Canada Life, under the guidance of senior team members
  • Data & Tools: Apply research tools such as Excel, PowerPoint, Qualtrics, and SPSS to manage and analyse data, while continuing to build proficiency
  • Insight Generation & Storytelling: Identify trends in data and assist in crafting compelling narratives that support business decisions
  • Stakeholder Engagement: Participate in meetings, document feedback, and ensure stakeholder needs are captured accuraty
  • Collaboration: Work cooperatively with team members, contributing to shared tasks and project goals
  • Project Management: Follow project plans, communicate blockers, and ensure timely delivery of assigned tasks
  • Strategic Acumen: Develop an understanding of business context and ask thoughtful questions to deepen insight

What a Typical Day Looks Like:

  • Analysing survey data to uncover trends and performance insights
  • Collaborating with colleagues on CX, BX, and UX project deliverables
  • Preparing visual reports and presentations for internal stakeholders
  • Attending project meetings and capturing feedback for action
  • Managing survey platforms and ensuring data quality
  • Responding to ad-hoc requests from internal clients with agility and precision

What You'll Bring:

  • Undergraduate degree, preferably in Business, Social Sciences, Economics, Statistics, or a field related to research and analytics
  • Approximately 1–3 years of experience working in supplier-side research (e.g. Ipsos, Abacus, RSG, Environics, Leger, Forum Research, etc.)
  • Successful completion of the Research Analyst Postgraduate Program (Humber, Georgian, or Algonquin postgrad programs) strongly preferred
  • Strong written, verbal, and presentation skills
  • Attention to detail and analytical thinking
  • Proactive and curious mindset
  • Ability to work effectively in a team environment
  • Familiarity with Microsoft Office, especially Excel and PowerPoint
  • Experience or interest in survey platforms like Qualtrics is an asset
  • Qualtrics certification (DesignXM, Research Core Advanced, or similar) is considered a strong asset. Selected candidates will be required to obtain certification within 6 months of successful hiring

This position will be located in the Toronto head office.

The base salary for this position is between $58,800 - $88,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

LI-Hybrid