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Senior Network Administrator

3 weeks ago

Toronto, Ontario, Canada Qu Data Centres Limited Partnership Full time

Bold ideas need dependable infrastructure and people who can build and maintain it.

At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada's builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us.

We're building for decades, backed by InfraRed Capital Partners and Sun Life. We're small by design, 120 people, so your voice carries and your impact shows. You'll work on real problems that matter: to take the routine and the complex off our customers' plates so they can focus on what they need to grow.

If you want your best work to power someone else's moonshot, this is your place. Quiet power, built for the builders and the dreamers. We're Qu.

About the role

Reporting to the Manager Network Services, this advanced role serves as the overall technical and operational support accountability for Qu Data Centers (QDC) Core Network Services and customer Managed Network Services at multiple data centers nationwide. This role engages in senior level business and technology discussions related to data center network and service requiring skills in design, configuration, maintenance and troubleshooting complex incidents.

Key Responsibilities
  • Serve as a technical lead, supporting members of the Network Services team
  • Collaborate with Network and Security Architect to eliminate risk within data center network
  • Collaborate with Network and Security Architect in evolution of network and service operation
  • Ensure security policy is reflected and adhered to in data center network and service operation
  • Engage in business and technology discussion related to data centers infrastructure operation
  • Participate in Network Service Change, Incident and Problem Management escalation activities
  • Lead initiatives pertaining to ongoing maintenance and upkeep of existing managed operation
  • Execute and follow through service changes and acceptance testing
  • Manage vendors' and service providers' SLAs and performance
Experience/Education/Certification
  • 3+ years of experience with data center network engineering
  • 5+ years of experience with data center network administration
  • Perform proactive maintenance for internal and external customer networks
  • Take ownership of complex service issue questions and maintenances to lead their resolution
  • Provide technical training/coaching to Support and Operations teams for ITIL based IP networking
  • Participate in internal projects and work with the Project Management Office on delivery and timelines of internet projects within defined Service Order Intervals for new orders
  • Build rapport and a close working relationship with customers, acting as a trusted advisor for the customer during the implementation and support of their Managed Services
  • Exposure to technology vendor relationship management
  • Experience with data center infrastructure and facilities management and technology products
  • Post-graduate degree with courses in computer engineering, computer science, system engineering, software architecture or equivalent experience is preferred
  • Professional certification in data center network operations is preferred
Essential Skills
  • Advanced understanding of data center network and services infrastructure and technology within
  • Demonstrated ability to manage multiple priorities under tight deadlines
  • Positive attitude with a desire to constantly improve
  • Proven analytical and problem-solving skills
  • Ability to function in a high-pressure operational role with ongoing on-call support responsibilities
  • Prior exposure to various network technologies Cisco and Fortinet with deep understanding of protocols (TCP/IP, LAN, WAN, VPN, MPLS, routing, switching, firewalls) is mandatory
  • Familiarity with load-balancing concepts and platforms is preferred
  • Knowledge of Linux/Unix and Windows operating systems is preferred
  • Awareness of cloud and network virtualization concepts and operations e.g. VmWare is preferred

At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.

We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.