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Client Experience and Community Specialist

2 weeks ago

Toronto ON MV M, Canada My Best Health Full time $100,000 - $120,000 per year

We are looking for the new face and voice of MyBest Clinics, both at our flagship clinic and across our Clinic Partner Network. This role is located at our new King Street West clinic location with dual responsibility for managing all front desk and customer booking activities at at our owned clinic locations while also acting as a hub for our entire network of clinic partners and consumers to ensure they get what they need, when they need it. Bonus points if you've grown and managed an online community before

Key Responsibilities

Clinic Operations (King St W, Toronto):

  • Front Desk Management: Own all front desk activities, creating a warm and welcoming and professional environment for all clients.
  • Customer Bookings: Manage all clinic appointment bookings, confirmations, and follow-ups to maximize team schedules.
  • Achieve Clinic Targets: Actively work to support the clinic in achieving its revenue targets and key performance indicators (KPIs), including:
  • Booked hours
  • Next bookings (re-booking rate)
  • Revenue per hour
  • Five-star customer ratings
  • Client Experience: Deliver a five-star customer experience every time, resolving any client issues promptly and professionally.

Community Experience Support (MyBest Clinics):

  • Outreach: Actively engage with all clinics in our 250+ clinic network through outreach ensuring they have the support they need to succeed
  • Triage & Response: Manage and triage all inbound requests from our 250+ clinic partners and consumers through our CRM, email and phone systems
  • Rapid Service: Ensure all inbound requests (for training, ordering, growth, etc.) are answered in real-time or same day.
  • Multi-Channel Engagement: Actively monitor and engage across all communication channels, including our social media platforms, to provide timely and helpful responses.
  • Internal Liaison: Coordinate with internal departments (Sales, Training, Operations) to ensure service requests are fulfilled accurately and efficiently.
  • Database Management: Assist in building and maintaining the department's database to improve response times and service consistency.

Who You Are

  • An Excellent Communicator: You are clear, professional, and empathetic in all your communications (written, verbal, and digital).
  • Highly Organized: You love to manage multiple priorities, organize tasks, and create order from chaos in a fast-paced environment.
  • Customer-Obsessed: You have a genuine passion for providing outstanding service and helping others succeed.
  • Results-Driven: You are motivated by targets and understand the link between your work and business results (like revenue, bookings, and customer ratings).
  • Proactive Problem-Solver: You don't wait for problems to happen; you anticipate needs and manage them upfront.
  • Tech-Savvy: You are comfortable using booking software, CRM (like Hubspot), central phone systems, and social media management tools.
  • A Team Player: You work well with others and understand your critical role in supporting both our flagship clinic and our wider network.

Why Join MyBest Clinics?

You love the beauty and wellness space, and you're looking to grow within it.

In this role you will be a key player in building Canada's leading Skin + Body Health Network. This is a ground-floor opportunity to help build our service platform and directly impact the success of both our flagship clinic and our 250+ clinic partners as we connect Canadians to the best in skin and body health.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Paid time off
  • Store discount

Experience:

  • Administrative: 2 years (required)
  • Healthcare/ Wellness industry : 2 years (required)

Work Location: In person