Desktop Auto Adjuster

We are currently looking to add experienced Desktop Auto Adjusters to our team This role can work remotely or in a hybrid work model.

Why should you consider a career with ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit  or  to learn more.

To succeed in this role, the ideal candidate should have experience in Commercial & Personal Auto Property Damage claims.

• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Communicate in a timely and respectful manner with the customer, brokers, claimants, lawyers and other insurers to resolve claims.
• Investigate and settle complex losses
• Manage losses throughout Canada
• Ensure all cases are clearly documented and meet any or all legislative requirements
• Provide technical guidance and consultation to customers, brokers on risk management and control pertaining to trucking and commercial auto accounts
• Conduct evaluations and assessments of commercial auto operations for existing and/or potential business
• Formulate verbal and written recommendations based on technical expertise to help improve the account as required
• Translate assessment findings into a report that supports the commercial auto accounts
• As a representative of the company, provide quality customer service and experience to insureds and brokers as well as to internal customers such as claims adjusters and managers
• Maintain knowledge expertise in commercial auto operations
• Stay abreast to the knowledge of changes in provincial regulations and industry standards

Qualifications & Experience:

• A college diploma or a university degree is an asset

• Minimum of 3 years' experience adjusting Commercial and Personal lines auto claims. Long- Haul Trucking an asset (but not required)

• Ability to handle or oversee moderate to complex claims

• Ability to communicate and negotiate effectively

• Excellent customer service skills

• Strong analytical and decision-making skills

• A friendly and positive attitude

• Excellent time management skills

• Knowledge of the provincial legislation governing auto insurance

• Great communicator with excellent interpersonal skills

• Driven with self-initiation and good problem-solving skills

• Customer focused and results driven

• Ability to work independently as well as within a team

• Proficient in MS Office (Word, Excel, PP)

• Adjuster's license or have completed a minimum of the first four CIP courses as follows:

• C11: Principles and Practice of Insurance

• C12: Insurance on Property

• C13: Insurance Against Liability—Part 1

• C14: Automobile Insurance—Part 1

• C110: Essentials of Loss Adjusting

Advanced communication skills including:

• Effective written skills including those of a technical nature.

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.