HR Shared Services Support Specialist

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers' home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

The warmth and experience that Napoleon products brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

Title: HR Shared Services Support Specialist - 15 Month Contract

Reports to: Manager Payroll & HRIS

Location: Barrie - Hybrid - Onsite 4 days per week

Job Purpose: The HR Shared Services Support Specialist focuses on value creation through enhanced customer service delivery, improved customer satisfaction, and creating capacity within the Centers of Excellence (COEs) of HR for increased strategic and business focus. They provide internal administrative support for multiple HR functions and HR Associates such as Associate Relations, Talent Management, Compensation, Benefits, etc. The HRSS Support Specialists provide global tier one (Tier I) customer support to the Napoleon organization.

Key Responsibilities and Accountabilities:

• Provide tier 1 Associate support for all HR inquiries via telephone, email, or in person.

• Drive the execution of all HR administration supporting benefits, absence management, Associate Relations, Data management, Talent practices, recognition and rewards.

• Escalate complex inquiries and transactions to appropriate tiers and teams.

• Accountable for promoting and providing "best in class" exemplary front line Associate support to all levels of Associates on all HR inquiries.

• Adhere to defined SLA's and performance agreements.

• Updating and maintaining internal HRSS team process documentation.

• Ensure documentation of policies and procedures are available and accessible.

• Processes documentation for Associates in accordance with policy and procedures.

• Support leaders and Associate self-service processes in HRIS by providing real time solutions support.

• Liase with variety of HR third party vendors on day-to-day execution and Associate experience.

• Maintain appropriate level of process, program, and policy knowledge in order to assist Associates.

• Suggest methods to update, simplify and enhance processes, procedures, and technologies.

• Gather and study HR information, spot patterns, suggest ways to solve issues, come up with plans or programs to improve how things work to maximize the Associate experience.

• Maintain highest level of confidentiality relevant to Associate information.

• Strengthening the partnership between HRBP and COE through an effective feedback loop.

Education and Experience:

• University Degree or College Diploma in a related field (Human Resources, Labour Relations), or relevant work experience.

• 1-3 years' experience within HR environment or similar role

• Bachelor of Administration Human Resource or equivalent.

• Proficient in Records Managements, HR software programs, Strong aptitude with Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Customer Relations Management.

• Process Improvement.

• HRIS expertise.

• Change Management.

• Strong sense of initiative and urgency.

• Multitasking and Time Management.

• Excellent organizational skills.

• Excellent written, verbal, and interpersonal communication skills.

• Participate and collaborate in HR cross-functional projects and activities.

• Continuous learning.

• SLA Management.

• Discretion required when working with confidential information. Collaborative team player with a strong forward facing service approach. Acts responsibly and ethically while working with sensitive and confidential personal information.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

Job Type: Fixed term contract

Contract length: 15 months

Expected hours: 40 per week

Work Location: Hybrid remote in Barrie, ON