Customer Service Manager
1 week ago
Description de l'entreprise
Fondée à Montréal, Deux par Deux célèbre l'enfance et crée depuis plus de trente ans des collections uniques de vêtements pour enfants. Spécialisée dans les vêtements pour bébés et enfants âgés de 0 à 12 ans, l'entreprise est reconnue pour ses collections primées qui allient confort, style et élégance.
Appréciée autant par les enfants que par les parents, Deux par Deux accorde une grande importance aux activités et au bien-être des enfants dans la conception de ses produits. Présente à l'international, la marque enchante une clientèle allant de l'Amérique du Nord à l'Europe et au-delà.
Description du poste
Il s'agit d'un poste à temps plein, en présentiel, basé à Montréal (QC). Le ou la représentant(e) du service à la clientèle sera responsable d'interagir avec les clients afin de répondre à leurs questions, résoudre leurs préoccupations et assurer un haut niveau de satisfaction. Les tâches quotidiennes comprennent la gestion des communications par téléphone, courriel et en personne, la fourniture d'informations sur les produits, le traitement des commandes et des retours, ainsi que la tenue de dossiers précis des interactions avec les clients.
Qualifications
- Excellente maîtrise du service à la clientèle, du soutien client et du maintien de normes élevées de satisfaction client
- Solide expertise en création d'une expérience client exceptionnelle
- Excellentes aptitudes interpersonnelles, de communication et de résolution de problèmes
- Capacité à gérer plusieurs tâches simultanément, à résoudre des problèmes efficacement et à demeurer professionnel(le)
- Maîtrise du français et de l'anglais requise
- Expérience préalable en service à la clientèle ou dans un rôle similaire (un atout)
- Connaissance du secteur du commerce de détail ou des marques de mode (un atout)
Company Description
Deux par Deux, founded in Montreal, has been celebrating childhood and creating unique children's clothing collections for over three decades. Specializing in designs for infants and children aged 0 to 12, the company is renowned for its award-winning collections that combine comfort, style, and elegance.
Loved by kids and parents alike, Deux par Deux takes pride in prioritizing children's activities and comfort in its designs. With a global presence, the company's creations delight customers from North America to Europe and beyond.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Montreal, QC. The Customer Service Representative will be responsible for engaging with customers to address inquiries, resolve concerns, and ensure a high level of customer satisfaction. Day-to-day tasks include managing communication through phone, email, and in-person interactions, providing product information, processing orders and returns, and maintaining accurate records of customer interactions.
Qualifications
Proficiency in Customer Service, Customer Support, and maintaining high standards for Customer Satisfaction
Strong expertise in ensuring exceptional Customer Experience
Excellent interpersonal, communication, and problem-solving skills
Ability to handle multiple tasks, resolve issues effectively, and maintain professionalism
Fluency in French and English is required
Previous experience in customer service or a related role is an asset
Familiarity with retail or fashion brands is a plus
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Dental care
Work Location: In person
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