Supervisor II, Integrated Accounts
1 day ago
Supervisor II, Integrated Accounts
Ricoh is currently looking for career-oriented individual responsible for managing all operations for contracted client locations within a territory. The Integrated Account Manager's focus should be on the employee, customers, and meeting profit objectives for each site within their territory. This position is a key member of the marketplace operations management team.
RESPONSIBILITIES
- Interfaces with Senior Management to recruit, hire and train site employees.
- Responsible for effective implementation and management of Ricoh Service Excellence.
- Initiates add-on services at client locations.
- Ensures quality and productivity standards are being met by On-Site Managers.
- Develops and implements new processes needed while communicating with Senior Management.
- Coordinates month end closing and other necessary accounting functions.
- Supervises staff of Managers through continual communication and performance management; reacts to personnel performance issues.
- Develops - implements manpower plans - executes recruitment strategies to fill staffing needs.
- Creates a customer-focused environment.
- Keeps actively involved with customer presentations and validation.
- Assists sales teams in the preparation of proposals.
- Gathers necessary information for preparations - creation of the pro-forma - the proposed sites.
- Assists in the installation of the sites specifically focusing on the procedural aspects and movements/placement of equipment.
- Maintains knowledge of new products and services that pertain to outsourcing solutions.
- Identifies, prices, and sells additional services to existing assigned customer base.
- Cultivates relationships with key contacts within assigned account base.
- Prepares - presents the proposal and/or justification for additional services to key decision makers.
- Conducts quarterly account reviews and customer satisfaction surveys.
- Coordinates and implements contract pricing escalators to assigned account base.
- Initiates, organizes, and leads the charge on account renewals (depending on the size of the opportunity a sales executive will be brought in to assist).
- Responsible for less than $1.8 mm.
- Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
- Requires high school diploma; college degree is preferred.
- Requires 3-5 years of multi-site operations management experience in a role with direct client contact in a professional business setting, preferably in facilities management or related outsourcing industry.
- Requires successful completion of all Site Manager Level training (internal candidates).
- Requires strong team approach to business and a successful track record in motivating and managing a staff.
- Requires valid driver's license and minimum levels of auto insurance coverage per Ricoh Office Solutions policy.
KNOWLEDGE, SKILLS AND ABILITIES
- Possesses ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
- Displays a strong ability for self-direction and shows a high degree of initiative.
- Possesses strong customer relations skills.
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