Windows Engineer II

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Position Overview

We are seeking an experienced Senior Windows Engineer to join our Windows Engineering team. The successful candidate will be responsible for developing enterprise Windows standards, creating automation playbooks, and serving as a Level 3 escalation point for complex technical issues. This role focuses on designing solutions and standards that are implemented by Build teams and supporting Operations teams with advanced technical expertise in financial services environments.

Key Responsibilities

Standards & Architecture

• Design and develop enterprise Windows infrastructure standards and best practices
• Create comprehensive technical documentation and implementation guidelines
• Define security baselines and configuration standards for Windows environments
• Collaborate with enterprise architecture teams on infrastructure roadmap planning

Automation & Playbook Development

• Develop and maintain advanced PowerShell scripts and modules for standardized automation
• Design and create Ansible playbooks for Windows environment automation to be executed by Build teams
• Build reusable automation frameworks and templates for OS deployment and configuration
• Create infrastructure-as-code standards and provide guidance to implementation teams

Level 3 Technical Support & Escalation

• Serve as subject matter expert for complex Windows infrastructure issues escalated from Operations teams
• Provide advanced troubleshooting and root cause analysis for critical incidents
• Develop solutions for recurring operational challenges and performance issues
• Mentor and provide technical guidance to Level 1 and Level 2 support staff

Security & Compliance

• Partner with Enterprise Protect team to develop security standards, frameworks, and hardening baselines appropriate for financial services environments
• Collaborate on compliance guidelines and configuration standards for industry regulations (SOX, PCI-DSS, etc.)
• Establish patch management standards and procedures for operational teams to execute
• Provide technical guidance to implementation teams on security standard deployment

Collaboration & Leadership

• Partner with Build teams to ensure successful implementation of automation playbooks and standards
• Collaborate with Operations teams to understand operational challenges and develop solutions
• Work with cross-functional teams including network, security, and application teams on standards alignment
• Provide technical mentorship and knowledge transfer to implementation and operations teams
• Participate in change advisory boards and technical design reviews
• Document standards, procedures, and troubleshooting guides for operational teams

Required Qualifications

Technical Skills

• Windows Expertise: 5+ years of experience with Windows Server (2016/2019/2022)
• Group Policy: Strong understanding of Group Policy Objects (GPOs) with experience creating, managing, and troubleshooting complex policy implementations
• Windows Clustering: Experience with Windows Server failover clustering deployments including MS SQL Server clusters
• SAN Storage: Understanding of Storage Area Network (SAN) concepts with hands-on experience implementing SAN solutions in both bare metal and virtualized Windows environments
• Automation: Advanced proficiency in Ansible for Windows automation and configuration management
• HPSA/DCA: Experience with HP Server Automation (HPSA) or Data Center Automation (DCA) is highly desired
• Scripting: Expert-level PowerShell scripting skills with experience in complex automation scenarios
• Deployment Standards: Experience designing OS deployment standards and automation frameworks for implementation by other teams
• Escalation Support: Experience providing Level 3 technical support and complex issue resolution
• Virtualization: Experience with VMware vSphere, Hyper-V, or other virtualization platforms
• Security: Knowledge of Windows security frameworks, hardening standards, and security tools

Industry Experience

• Financial Services: Minimum 3 years of experience in financial industry IT environments
• Compliance: Understanding of financial industry regulations (SOX, PCI-DSS, etc.)
• Risk Management: Experience with change management processes and risk assessment procedures

Professional Skills

• Best Practices: Demonstrated knowledge of ITIL, infrastructure best practices, and enterprise architecture principles
• Team Collaboration: Proven ability to work effectively in team environments and mentor junior staff
• Problem Solving: Strong analytical and troubleshooting skills with attention to detail
• Communication: Excellent verbal and written communication skills

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Microsoft certifications (MCSA, MCSE, or equivalent)
• Experience with cloud platforms (Azure, AWS) and hybrid environments
• Knowledge of container technologies (Docker, Kubernetes)
• Understanding of network protocols and Active Directory services

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):