Client Services Manager

Job Description
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a
Client Services Manager
to join our
Parkland Antigonish
team based in
Antigonish , Nova Scotia.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Provides clinical oversight, leadership and expertise to the care/service team by fostering and promoting best practices
• Directs the regular health assessments of prospective and current residents to maintain quality of life in the appropriate lifestyle option
• Assists in the recruitment, orientation, training and professional development of team members
• Provides leadership to and direct supervision of employees in the area of responsibility
• Ensures compliance with organizations brand standards, policies, and regulatory requirements
• Responds to government inspection/investigation reports and maintains licensing standards
• Promotes and leads a safety culture

About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A Practical Nurse diploma and currently registered with the Provincial Association of Practical Nurses
• You are passionate about working with seniors and have experience working with the elderly in a seniors' living or long-term care environment
• Minimum five (5) years nursing experience
• Experience in a supervisory/leadership role
• Current First Aid & CPR certificate
• Ability to provide a clear criminal record check with vulnerable sector screening upon hire
• Personal computer skills in the use of related software applications

About Us
Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit .

If you're ready to join the Shannex team of
Great People
, apply today
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.