Senior Manager, Engagement, Business Credit Cards

Job Description

What is the opportunity?

In this role, you will be accountable for identifying and enabling solutions to strategic opportunities that strengthen client engagement and drive growth across the Small Business Credit Cards portfolio. Sitting at the intersection of analytics, strategy, and client experience, you'll collaborate with cross-functional partners in Product, Risk, Marketing, and Technology to deliver measurable results and sustained growth. Specifically, you'll help evolve our engagement ecosystem by building strategies that deepen client relationships, increase profitability, and support RBC's long-term vision for its Cards business.

What will you do?

• Responsible for the management of client engagement strategies by partnering with cross-functional teams to develop and implement campaigns that drive growth and deliver value to our existing clients

• Leverage analytics to identify opportunities to deepen our client's engagement with RBC and our product, diagnose performance gaps, and translate insights into actionable strategies

• Responsible for development of executive level presentations and business cases to support strategic recommendations

• Support Leadership team in developing and implementing comprehensive business strategies to facilitate growth, focusing on long-term goals and profitability for overall Small Business credit cards product portfolio

• Monitor, forecast, and report on engagement performance and profitability

• Champion continuous improvement by identifying opportunities to test, learn, and optimize engagement strategies

• Develop and maintain expertise and understanding of the competitive landscape to drive innovative thinking and differentiation by researching best practices and benchmarking against competitors

What do you need to succeed?

Must have:

• Familiarity or experience with small business credit cards

• An innovative thinker who is proactive, is well organized with attention to detail, and thrives in a fast-paced environment

• Exceptional critical thinking skills and a passion for solving ambiguous and complex business issues through a structured approach

• The ability to dive very deep, from both a quantitative and qualitative standpoint, and translate findings into clear, insightful messages and recommendations for senior executive audiences 

• Strong verbal and non-verbal communication skills, including advanced experience in creating PowerPoint presentations for C-level executives and leaders

• Strong excel and analytic skills for reporting

• Comfort with ambiguity and ability to adapt to changing priorities driven by fast moving competitive landscape

• A proven collaborator, with the ability to grasp new concepts quickly, and lead cross-functional teams

• Undergraduate degree required, with 3-5 years experience in business banking and product management

Nice to have:

• Deep knowledge/experience in credit cards or client engagement programs

• Experience in sales, sales support, or product management in the Small and Mid-market client segments

• Exposure to test-and-learn frameworks or Agile delivery methodologies

• Knowledge of client lifecycle management and marketing analytics

• Project Management experience

• Marketing experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• See Your Impact: Opportunity to influence the banks strategic direction and make a difference and lasting impact.

• End-to-end Delivery: opportunity to take initiatives from strategy and design to implementation and day to day management.

• Collaborative Environment: opportunity to work on dynamic, collaborative, progressive, and high-performing team and drive toward shared objectives with partners across multiple LOBs and functions.

• Learning: opportunity to engage with external partners and a wide range of functional and line of business partners to learn about their businesses and determine how best to drive enterprise value for RBC.

Job Skills

Adaptability, Communication, Decision Making, Detail-Oriented, Group Problem Solving, Personal Initiative, Product Services, Service Request Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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