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Merchandise Processing Supervisor

2 weeks ago

Windsor ON NT A, Canada Talize Full time

Who We Are

Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable – we recognize the importance of shopping sustainably. We are passionate about sustainable fashion because we know we are helping the planet at the same time as providing our customers with amazing value That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more – all while contributing to the health and sustainability of our planet.

At Talize, you will be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You will be part of a "people and customer first" culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better every day. You are a passionate influencer with effective communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize's values.

The Role

As a Merchandise Processing Supervisor, you hold a pivotal leadership role overseeing the efficient flow of merchandise through various processing stages in the retail setting. Your primary responsibilities include supervising a team of processing team members, ensuring the quality inspection of received items, and managing the sorting and grading processes. You play a crucial role in maintaining a clean and organized processing area, adhering to health and safety standards, and enforcing the proper use of personal protective equipment (PPE). Attention to detail is paramount as you oversee the grading of items, attachment of price tags, and preparation of merchandise for the sales floor. Additionally, your role involves collaborating with the team to replenish stock, contribute to floor changes, and support successful sale events.

Availability Requirement:

The successful candidate must have open availability and a flexible schedule based on operational needs. This includes the ability to work weekends, holidays, and closing shifts. Consistent availability and reliability throughout the duration of the contract are essential to ensure smooth and uninterrupted operations.

Duties and Responsibilities

Departmental Duties

  • Coordinate and assist with the sorting, inspecting, grading, pricing, rolling and ragging of merchandise.
  • Assist the Assistant General Manager with the preparation and execution of sale days.

Leadership

  • Support the Assistant General Manager by coordinating the efforts of the Merchandise Processing Team Members and Recyclers to ensure timely flow of merchandise to the sales floor- maintaining inventory levels.
  • Assist the Assistant General Manager with the selection, screening, interviewing, hiring, and onboarding of Merchandise Processing Team Members and Recyclers.
  • Lead in the training of Merchandise Processing Team Members and Recyclers in the sorting, inspecting, grading, and rolling of all merchandise – among other tasks.
  • Coach Team Members throughout the shift to ensure standards are achieved and maintained.
  • Work as an integral part of the management team by providing support, attending meetings, and sharing information.

Employee Relations

  • Support the Assistant General Manager with providing direction to Merchandise Processing Team Members and Recyclers regarding company policies and procedures.
  • Recognize and report policy infractions to the Assistant General Manager or General Manager.
  • Assist in the implementation of employee recognition programs and events.

Health and Safety

  • Monitor the merchandise processing and recycling area to ensure it is kept in an organized and clean manner in accordance with company housekeeping standards.
  • Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
  • Provide a safe workplace by identifying and safely removing any hazards and reporting hazards to the Assistant General Manager, General Manager and Joint Health and Safety Committee.
  • Immediately report and document employee or customer accidents to the Assistant General Manager or General Manager.

Other Duties

  • Maintain professionalism while communicating with peers, managers, and customers.
  • Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
  • Perform additional job-related duties as requested by the Assistant General Manager or General Manager.

Core Competencies

  • Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.
  • Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.
  • Decision-Making: making informed decisions by considering several factors and potential consequences.
  • Strategic Thinking: developing and executing plans to achieve long-term organizational goals.
  • Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.
  • Delegation: assigning tasks and responsibilities to team members based on their strengths and skills.
  • Coaching and Mentoring: helping team members develop their skills and reach their full potential.
  • Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.
  • Financial Acumen: understanding financial statements, budgets, and financial performance metrics.
  • Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.

Education, Experience and Requirements

  • 2+ years of experience working in a retail warehouse environment.
  • 1+ years of supervisory experience in a high volume fast-paced environment.
  • Previous work in a thrift retail environment is considered an asset.
  • You are required to have open availability which includes evenings, weekends, and holidays.

Physical Requirements and Work Environment

  • Ability to stand and walk for the duration of shift.
  • Constant bending, reaching, and using hands for repetitive actions.
  • Lifting and carrying items up to 50lbs without assistance throughout shift. Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
  • Exposure to dust — all of designated shift, periodic temperature fluctuations and noise levels.
  • Interaction with customers, clients, and the public at large.

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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