Customer Service Representative

23 hours ago

Kelowna, British Columbia, Canada Tommy Gun's Original Barbershop Full time
Position: Customer Service Representative – Contract
Location: MKK Distribution Inc. Head Office – Downtown Kelowna, BC
Salary: $40,000–$45,000 per year
Employment Type: Contract, Full-Time

Join Our Team and Make an Impact

MKK Distribution Inc. is at the heart of Canada's professional grooming and salon industry, supporting Tommy Gun's Barbershops, COBIA Salons, direct e-commerce clients, and other valued customers. Our downtown Kelowna head office is where the action happens—ensuring smooth operations, exceptional service, and satisfied customers every day.

We're looking for a Customer Service Representative who thrives on variety, loves solving problems, and enjoys being part of a high-energy team. This maternity contract is your chance to step into a role that's as fast-paced as it is rewarding.

What You'll Do

  • Be the first point of contact for the Barbershops, Salons, e-commerce clients, and other customers—by phone, and email
  • Process sales orders, help drive sales, and manage returns, deliveries, and courier/warranty claims efficiently and accurately
  • Perform data entry and administrative tasks in Word, Excel, and other systems
  • Support the Purchasing, eCommerce and Distribution teams with daily operations
  • Think quickly on your feet, solve problems, and keep things moving smoothly
  • Contribute to a positive, collaborative, and fun team culture

What We're Looking For

  • Minimum 2 years of administrative experience
  • Strong computer skills—proficient in Microsoft Office, especially Excel
  • Experience with an inventory ERP system and POS systems
  • Excellent communicator—both verbal and written
  • Confident and personable—comfortable handling calls, including cold calls
  • Quick thinker and problem solver—adaptable in a dynamic environment
  • Reliable and responsible—someone who takes ownership and gets the job done
  • Energetic team player—your personality complements a high-performing, collaborative team

Schedule

  • Monday to Friday, in-office, 8-hour shifts

If you're ready to take on a challenging and rewarding role, apply today with your resume and cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted.

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