Sales Development Representative

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams. 

As the Sales Development Representative at 7shifts, you will drive revenue growth by converting inbound trial users into customers. Reporting to the Senior Manager, Sales Development, you will manage a high-volume pipeline, make daily outbound calls to engage prospects, and maintain accurate records in our CRM. This role offers the opportunity to develop deep product knowledge, gain insights into our customers, and build essential sales skills. You'll tackle challenges like overcoming objections, refining outreach strategies, and collaborating with teams across the company, all while making a direct impact on our business.

What you'll do:

• Manage a high-volume pipeline of inbound trial users, focusing on converting them into paid subscribers or scheduling demos with Account Executives
• Make outbound calls daily to engage trial users, answer questions, and drive conversions
• Keep an organized pipeline by maintaining accurate records and updating Salesforce to track outreach and follow-ups
• Leverage sales tools like Outreach, Zoom, Vidyard, and Salesforce to connect with prospects and generate new business
• Qualify and prioritize leads, ensuring a seamless handoff to Account Executives when needed
• Deliver personalized follow-ups to increase engagement and maximize conversion opportunities
• Continuously improve outreach strategies based on performance data and feedback to enhance results

What you bring:

• 1+ years of cold calling or outbound sales experience, with a proven ability to engage and convert prospects
• Strong verbal and written communication skills, with the ability to successfully engage prospects 
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively 
• Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly
• Proven track record of success, whether through sales achievements, competitive performance, or goal-driven results

It'd be even cooler if you had:

• Previous experience working in the restaurant or tech industry
• Proficiency with CRM systems (e.g., Salesforce, HubSpot, Pipedrive) or sales engagement platforms (e.g., Outreach)
• Familiarity with the 7shifts product 

Our commitment to our Shifties:

• Opportunity: Our product is evolving in exciting ways, and we're focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you're honing your craft or exploring new paths, you'll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
• Challenge: We're tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You'll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
• Culture: We're proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
• Equity: We're a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
• Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you'll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
• Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our '90 Day Shift' program lets Shift work from (almost) anywhere because who wouldn't want to trade their desk for a beach view once in a while?
• Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We're serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within. 

We know you might not check every box, and that's okay. If you're excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we'd love to hear from you. We're building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team  

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