Operations Manager

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Apply By: Monday, January 19, :59 pm EST

Operations Manager

Job ID:

236800

Posting status:

Open

Organization:

Ministry of Health

Division:

Emergency Health Services Division / Emergency Health Program Management and Delivery Branch

City:

Sudbury

Position(s) language:

English

Job term:

1 Temporary contract/assignment – up to 12 months

Job code:

M0812G - Social Services51

Salary:

$82, $118,507.00 Per year

Where Leadership Meets Impact – Lead the Sudbury Central Ambulance Communications Centre

Do you thrive in high-stakes environments where every decision counts? Are you passionate about leading teams that deliver life-saving services to communities across Ontario? If so, this is your opportunity to make a real impact.

As Operations Manager at the Sudbury Central Ambulance Communications Centre (CACC), you will plan, organize, and manage the day-to-day 24/7 operations of a critical emergency health hub. You'll oversee communications staff responsible for receiving, prioritizing, and dispatching 9-1-1, emergency, and non-emergency requests, while creating staff schedules based on call volume analysis and resource availability. Your leadership will ensure the delivery of a cost-efficient, high-quality ambulance dispatch service, while managing budgets, human resources, and facilities. You'll also build strong relationships with municipal and Indigenous partners and lead contingency planning to address potentially life-threatening disruptions to ambulance services or hospital capacity.

If you're ready to lead with purpose and ensure that every call gets the response it deserves, apply today and help shape the future of emergency health services in Ontario.

Please note:

As this is a frontline essential position, your physical presence at the Sudbury office is crucial to this role and this position will be fully onsite. There is a need to work 24/7 rotations which include nights, weekends, and potential holidays. This is to ensure management presence at CACC offices throughout the day and night.

About Us

The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.

Leadership in the Ontario Public Service

A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

About the job

As the Operations Manager, you will:

• Be an empathetic leader and support your staff through the stresses involved with prioritizing and dispatching 9-1-1, emergency and non-emergency requests for ambulance services.
• Ensure the operation and maintenance of an effective, cost-efficient, quality land ambulance dispatch and emergency health communication service.
• Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence.
• Bring an innovative, digital mindset to your work, enabling you to incorporate new tools, technology and practices to support the delivery of services through the Central Ambulance Communications Centre.
• Provide advice, guidance and issues management support regarding service delivery to staff, senior management and stakeholders.

Meet Your New Team

The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.

In this role, you will report to Danika Poirier, Acting Manager, CACC Sudbury. Danika is an inclusive and engaged leader with experience throughout various roles within the CACC. Danika takes pride in developing and leading high-performing teams within fast-paced environments, always prioritizing client-centric, continuous improvement and responsive service delivery. She fosters a diverse and inclusive workplace that aligns with divisional goals, government priorities, and the OPS values. Danika describes her leadership style as one that is based on connections, rooted in authenticity, vulnerability and curiosity.

What you bring to the team
Mandatory

• You have the ability to acquire the following certifications within 30 days in the role: Valid Standard First-Aid, Targeted-Responder CPR and Restricted Radio Operators Certificate.
• You have a Valid Ontario Class G driver's license.
• You can possess a valid Criminal Record Check before starting in the role.

Leadership Skills

• You bring established experience leading people and teams, with clear accountability for results, team development, and performance. You lead by setting direction, coaching others, and building a culture of trust, inclusion, and high performance.
• You have demonstrated leadership skills to motivate and develop a team of individuals to deliver results in a rotational and on-call 24/7 shift and highly stressful work environment.
• You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
• You can support the effective delivery of programs and services through supervision, planning, and coordinating the daily operations of assigned team.
• You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.

Technical Skills:

• You possess knowledge of Ontario's emergency health services system including governance, administration and operations.
• You have knowledge of medical terminology and an awareness of emergency medical practices related to land/air ambulance services.
• You have experience with, or can learn, computer-aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO) certificate training.
• You possess the ability to interpret and accurately apply policy and legislation.
• Knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.

Communication and Stakeholder Management Skills:

• You can establish and maintain strong working relationships with key partners and stakeholders.
• You can clearly and concisely discuss emergency issues with staff and provide advice and recommendations.
• You possess strong written communication skills to prepare briefings and reports for management and stakeholders.

Analytical and Issues Management Skills:

• You have strong analytical and issues management skills to respond and resolve time sensitive, contentious and escalating emergency situations.
• You can investigate issues through in-depth analysis and research to reconstruct the chronology of events when requested by stakeholders such as federal, provincial and municipal agencies or police services.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information:

Apply by:

Monday, January 19, :59 pm EST

Position details:

• 1 English Temporary, duration up to 12 months, 3767 Hwy 69 S, Admin Bldg, Sudbury, North Region, Criminal Record Check

Compensation group:

Management Compensation Plan

Work hours:

Schedule 6

Category:

Management and General

Posted on:

Monday, January 5, 2026

Note:

• About security checks:
  
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-HL-236800/25

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

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