Product Quality and Recovery Operations Specialist

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Edmonton

Employment type

Full Time Permanent

Department

Sales & Commercial

Deadline

Why we will love you

• You have 2-3 years of experience from working within Product Recovery at IKEA, or from a similar assignment in a high-volume retail business environment

• You are an ambassador and a good example of good IKEA leadership and IKEA values
• You're able to plan and execute operations in a busy high volume retail environment
• You have knowledge and experience in recovery tools and equipment and working with digital tools, Standard Operating Procedures, and documentation
• You're able to handle multiple topics and changing priorities/deadlines and are self-reliant and self-motivated with a proven ability to work as part of a team as well as independently
• Ability to deliver strong business results through people
• You are able to maintain effective work and leadership behaviour in the face of setbacks or pressure, and have proven coaching & facilitation skills
• You have experience in a customer facing environment and are able to communicate confidently and clearly in English

A day in your life with us

• Take necessary action on products to give them a second chance through product repackaging, spare part management, product assembly and active selling (online & offline).

• Contribute as a subject matter expert & site superuser in recovery operations, to the optimization of the product recovery processes, tools, and ways of working in the unit. Follow up on performance and use proven solutions and good examples to identify operational improvement opportunities.
• Implement and train unit co-workers in processes, tools and ways of working related to recovery operations.
• Understand the unit and department action plans and take responsibility for department goals and know how you contribute.
• Support the implementation of planned circular & commercial activities by involving your department throughout the customer meeting point.
• Convey passion about IKEA products and actively learn about their features and benefits and share this knowledge with customers and colleagues.
• Support the product quality and safety work in the customer meeting point in order to constantly improve customers' quality perception of IKEA products.
• Stay up to date with the IKEA social and environmental commitments and know how to contribute to sustainability and circularity in daily work. Always consider the environmental & business impact when deciding how to best recover products and reduce product waste.
• Work collaboratively across all functions in the customer meeting point to create Product Quality & Safety and Recovery awareness, and to ensure that common working routines and processes related thereto are followed.
• Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required.

Our team within IKEA

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as Product Recovery Operations Specialist.

The starting rate/ salary for this position ranges from 45000 CAD to 55000 CAD and will be based on relevant work experience.