Service Delivery Manager
5 days ago
Job Description:
⦁ Service Delivery Management
Oversee the end-to-end delivery of IT services, ensuring alignment with business objectives and service level agreements (SLAs).
⦁ Act as the primary point of contact for stakeholders regarding IT service delivery and operational performance.
Monitor and report on service delivery metrics, ensuring adherence to agreed-upon standards and timelines.
⦁ Incident and Problem Management Lead the resolution of critical incidents, ensuring minimal disruption to business operations.
⦁ Conduct root cause analysis for recurring issues and implement preventive measures to avoid future occurrences.
Collaborate with technical teams to ensure timely resolution of incidents and problems
-
Service Delivery Manager
2 weeks ago
Toronto, Ontario, Canada Tata Consultancy Services Full timeInclusion without Exception:Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...
-
Service Delivery Manager
1 week ago
Toronto, Ontario, Canada Pythian Full timeEST | Remote | Work from homeWhy PythianAt Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving...
-
Service Delivery Manager
1 week ago
Toronto, Ontario, Canada OnX Full timeJob Purpose: The Service Delivery Manager will be the primary resource responsible for the overall quality of service delivery for their assigned customers and for ensuring that superior levels of performance and customer service are achieved. This role will require a person with strong interpersonal skills and a demonstrated ability to build strong...
-
Sr Service Delivery Manager
4 days ago
Toronto, Ontario, Canada Cognizant Full timeAbout The GroupCognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our...
-
Product Manager
1 week ago
Toronto, Ontario, Canada vaga para Product Manager Full timeAbout LeagueFounded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League's platform to deliver...
-
Senior Service Delivery Manager
2 weeks ago
Toronto, Ontario, Canada Ateko, backed by Bell Canada Full timeService Delivery Managers (SDM) / Technical Project ManagerService Delivery Manager (SDM) role within the team is accountable for the end-to-end delivery of Network and Voice projects.You will work with teams across the organization and other Technology areas with specific focus on ensuring projects are delivered on time, with correctly engineered and...
-
Sr. Manager Service Delivery
7 days ago
Toronto, Ontario, Canada Broadridge Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.A market leader in providing financial solutions to global markets is seeking a highly experienced and self-motivatedSr. Manager Service...
-
Senior Service Delivery Manager
4 days ago
Toronto, Ontario, Canada Connor, Clark & Lunn Financial Group (CC&L) Full timeSenior Service Delivery Manager – Information TechnologyConnor, Clark & Lunn Financial Group LtdToronto, ONAbout The RoleWe are looking for a Senior Service Delivery Manager (IT) for an existing vacancy in our IT department. Responsible for leading the delivery, quality, and continual improvement of IT services for internal stakeholders and business units....
-
Service Delivery Manager
4 days ago
Toronto, Ontario, Canada Fidelity Canada Full timeJob DescriptionWho We Are:Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada,...
-
Service Delivery Manager
4 days ago
Toronto, Ontario, Canada Fidelity Canada Full timeJob DescriptionWho We Are:Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada,...