Project Manager – ServiceNow Delivery
2 weeks ago
Role Overview:
We are looking for a dynamic and outcome-driven Project Manager to lead Agile delivery initiatives across multiple geographies. The ideal candidate will demonstrate strong adaptability, stakeholder coordination, and risk management skills in a fluid scope environment.
Key Responsibilities Include:
- Leading Agile delivery using frameworks such as Scrum, Kanban, and SAFe
- Managing evolving requirements with a focus on outcomes
- Coordinating with stakeholders across time zones
- Conducting risk assessments and resolving blockers
- Producing sprint reports and executive summaries
- Maintaining dashboards in ADO and Empower
- Working flexible hours to support global teams
- Ensuring quality assurance and enforcing "Definition of Done"
Required Skills & Experience:
- ServiceNow Proficiency: Deep understanding of ITOM modules, including Discovery, Service Mapping, and Event Management
- Proven experience managing Agile projects with fluid scope and evolving priorities.
- Strong interpersonal and communication skills for stakeholder coordination.
- Experience with Agile metrics, sprint planning, and backlog grooming.
- Familiarity with tools such as ADO, Empower, and Agile reporting dashboards.
- Ability to work across time zones and manage virtual teams.
Preferred Qualifications:
- Agile certifications (e.g., PMI-ACP, CSM, SAFe Agilist)
- Experience in outcome-based delivery environments
- Exposure to enterprise-level Agile governance models
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