Admin Assistant Physician Clinical Immunology

Unity Health Toronto comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. We invite you to join our dedicated team in continuing to put patients and families at the heart of everything we do—by applying for the role of Admin Assistant Physician, Clinical Immunology & Allergy.

Job Description:

The primary role of the Admin Assistant - Physician is to provide clinical and administrative support a group of physicians in the Allergy and Immunology Department. The Admin Assistant - Physician coordinates daily activities of the physician's office/clinic and ensures smooth functioning for each of the individual physician's practices, while providing professional and caring service to the patients. This role is best suited for someone who understands or is keen to learn about the complex work that occurs in face-paced ambulatory setting and support by ensuring the clinics run smoothly. This role is best suited for someone who wishes to lend their innovative solutions, organizational skills, keen attention to detail, and interest in improving and streamlining processes to support patient care. This role currently operates at 193 Yonge St.

Duties and Responsibilities:

Ø Scheduling patients referred for consultation visits; scheduling physician appointments, monitoring attendance/no show rate, managing disposition decisions post assessment diagnoses;

Ø Answering, screening, and transferring phone calls: this can be both internal (other departments, physicians) or external (patients, other medical facilities);

Ø Registering patient visits, creating and updating patient charts;

Ø Liaising and coordinating services with internal and external care team to provide seamless service for patients.

Ø Providing excellent customer service;

Ø Maintaining patient confidentiality;

Ø Patient call reminders;

Ø Room utilization system use as per clinic standards;

Ø Work with clinics to manage patient visits, physician scheduling;

Ø Responsible to rebook patients due to last minute cancellation as per clinic standards;

Ø General office duties include sorting mail, phone, fax and email correspondence, maintaining computer and paper filing systems, arranging courier services, photocopying, ordering supplies, equipment maintenance, packages, and presentations and monitoring office activities

Ø Continuously seeks opportunities for quality improvement to ensure optimal departmental operations

Ø Effectively prioritizing work and facilitating clarification of priorities with physician/CLM/manager, where required;

Ø Other duties as assigned.

Qualifications:

• Minimum of 2 years of progressively responsible secretarial/administrative experience in a hospital setting required
• Graduate of a recognized office Administration program
• Proven proficiency in the use of computers with advanced knowledge of Microsoft Word, PowerPoint, Excel, Outlook Electronic mail,
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and to manage competing workloads.
• Demonstrated ability to work co-operatively and in a team environment.
• Ability to employ highly organized and systematic work habits
• Ability to work independently and to manage competing workloads in a calm manner
• Demonstrated initiative and is a self-starter
• Demonstrated ability to problem solve and multi-task in a busy environment
• Demonstrated ability to prioritize work based on competing demands from multiple PCMs
• Demonstrates meticulousness and ability to perform self-checks for errors
• Knowledge of medical terminology would be a definite asset
• Demonstrated commitment to providing exceptional customer service
• Satisfactory attendance record.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.