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Assistant Manager, Fan Experience

2 weeks ago

Edmonton, Alberta, Canada Oilers Entertainment Group Full time

OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place, North America's premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

About the Role:

The Assistant Manager, Security & Fan Experience is primarily responsible for execution and development of fan experience & security operations during events at Rogers Place and in the Ice District, including outside security partners (EPS, APS, Securitas, etc.) scheduling, deployments and training. The Assistant Manager also spends their time leading, mentoring and coaching part-time event team members and embodies a customer-centric mindset.

Your Focus in this Role:

  • Accountable for 1/3 of the casual pool roster, to build rapport through consistent initiatives to retain best talents, and to provide performance driven feedback on an on-going basis.
  • Manage the day-to-day Fan Experience and Security operations for all OEG'S brands to deliver the best possible experience while working within budgets.
  • Required to continuously lead, with an agile and efficient mind-set, any prep before and in the moment action, to drive a flawless event.
  • Represent Rogers Place and the Ice District as the lead on duty or the supporting lead for all type of events.
  • Act as event commander for smaller events such as Oil Kings.
  • Drive the team of part time Supervisors to develop Fan-first skills and abilities through continued coaching and proactive deployment documents for each event.
  • Work directly with the Managers, Fan Experience & Security and Coordinator, Scheduling and Staff Services to coordinate accurate staff deployments for all events.
  • Assist in the hiring, onboarding, and training of all new Fan Experience and Security personnel.
  • Assist in the development and documentation of all internal standard operating procedures for Fan Experience & Security.
  • Work directly with and support the Coordinator, Scheduling and Staff Services with fine tuning of scheduling, monitoring availabilities, and any vacancies leading up to all event nights.
  • Assist in the development and ongoing improvements to all reporting processes, ensuring accurate feedback collection, service reporting, and fan safety.

Who You Are:

  • You're a positive person with a customer-centric focus.
  • You're a self-starter that is excited by autonomy and has a relentless drive to exceed expectations.
  • You're open-minded and don't mind adjusting on the fly.
  • You believe in a team-first mentality, and you thrive in a collaborative, egoless environment.
  • You're organized, have a keen eye for detail, and incredible time management skills.
  • You have a talent for building great working relationships at all levels within an organization.

Education, Experience and Skills:

  • Bachelor's degree in a related field or a combination of other education and experience.
  • 3+ years management experience in a large public assembly facility; preferably with sports and entertainment.
  • You currently have or are willing to obtain a Valid Alberta Security License.
  • Proven knowledge & experience in performance management and tactical planning for major events.
  • Effective supervisory and management experience, focused on performance development, leadership, and retention.
  • Exemplary organizational skills, resourceful and proven ability to handle multiple projects simultaneously.
  • Proficiency in Microsoft Office: Word, Excel, Outlook, OneNote, Publisher, and PowerPoint.
  • Highly visible leader with a proven track record to successfully lead a multi-service team.
  • Must be able to work a business hour and event-based schedule which includes evenings, weekends and holidays.
  • Experience with the Incident Command System (ICS) is considered an asset.
  • Experience with ABI MasterMind is considered an asset.
  • Experience with CCURE, Victor, Genetec and Omnigo operating systems is considered an asset.
  • Experience with Microsoft Dynamics CRM is considered an asset.

What's in it for you?

  • 100% Employer Paid Benefits + RSP Matching Program
  • Oilers, Oil Kings, and Live Entertainment Ticket Options
  • Healthcare and Lifestyle Spending Account Options
  • On-Site Parking and Transit Allowance
  • On-Site Gym
  • Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT
  • Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team.

Stay in Touch

Official Edmonton Oilers Website |

ExperiencePreferred

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