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Director of Operational Transformation

3 weeks ago

Québec, Quebec, Canada TC Transcontinental Full time

Create value at TC Transcontinental.
At TC Transcontinental, we've got it made, and that's because of the expertise of our team.
We have been driving innovation since 1976.
With approximately 7400 employees, TC Transcontinental is a North American leader in flexible packaging, a Canadian retail marketing services provider, Canada's largest printer, and the Canadian leader in French-language educational publishing. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental's commitment to its stakeholders is to pursue its business activities in a responsible manner. We take care of our team, support each other and cultivate a sense of belonging for all.

TC Transcontinental is making a critical shift from a traditional, labor-intensive production model to a scalable, AI-powered technology platform. We are seeking a visionary and strategic leader to drive this organizational and technological transformation within our core production function.

The Director of Operational Transformation (AI) will not only oversee current production operations but will primarily be responsible for leading the strategic implementation and adoption of Agentic AI and emerging technologies across print and digital workflows. This role is a critical mandate for change management, ensuring our large team (350+ employees) embraces automation, maximizes efficiency, and unlocks new avenues for market growth. The successful candidate will be the driving force behind transitioning the department into a product-centric, future-ready service provider.

Responsibilities
When your actions lead to success:
Champion AI Transformation & Adoption:
Provide strategic leadership to transition the department to an automated, Agentic AI-driven workflow, focused on automating up to 90% of each (production) cycle and content preparation process.

Lead Change Management:
Guide a large, established workforce (350+ employees under 10 managers) through this digital shift, effectively managing resistance and fostering a culture that views automation as a tool for scaling and growth.

Drive Operational Strategy & Efficiency:
Oversee operational production with a scientific mindset, developing and implementing process workflows, staff productivity metrics, and resource planning to ensure efficient, scalable execution across all deliverables (flyers, digital media).

Financial and Growth Accountability:
Oversee financial metrics, forecasting, and cost management. Apply strategic analysis to maximize operational efficiency and realize new revenue opportunities through improved service offerings and scalability.

Technology Integration:
Champion continuous improvement by driving innovation through the integration of AI tools, automation solutions, adoption of emerging technologies, and the institutionalization of operational best practices.

People Leadership:
Coach, mentor, and evaluate the team of Production Managers, fostering a culture of accountability, innovation, and professional growth, and supporting succession planning for future leadership roles.

Cross-Functional Partnership:
Work closely with the Head of Sales, Head of Product, and Head of Marketing Science to align operational strategies with commercial and technological objectives.

Client Engagement:
Actively support business development initiatives and contribute to solution design, serving as a point of escalation for high-quality production outcomes.

Qualifications
When your expertise drives us:

  • You have a minimum of 10 years' experience of progressive leadership experience with experience managing manager-level direct reports, and the demonstrated ability to cultivate talent, coach, and facilitate change across large teams.
  • Demonstrated success leading major digital transformation or large-scale AI/automation initiatives within a complex, established organization.
  • Proven ability to lead organizational change management and drive technology adoption among large, non-technical teams. Change Management certification is highly valued.
  • Strong understanding of process workflows, staff productivity measurement, and operational efficiency with a quantitative, scientific approach.
  • Experience within print, content, or marketing services is considered a strong asset, but not strictly required.
  • Bilingual in English and French (spoken and written) is a strong preference and considered a significant asset for communication and collaboration with teams in both provinces.
  • Demonstrated knowledge and understanding of the financial, accounting, and operational functions to make strong business decisions.
  • Minimum of a bachelor's degree in Business Administration, Operations, or Technology (MBA Preferred).
  • Specialized certification related to project management (e.g., PMP) is an asset.

When Benefits Really Help You Live Better
We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

  • Competitive compensation with performance-based incentives and retirement savings plans with company match
  • Customizable group benefits including health, dental, life, disability, and travel insurance
  • Paid time off
  • Employee perks such as discounts on insurance, wireless plans, travel, and more
  • Career development opportunities
  • A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO
TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact

Send us your application. Create something with TC Transcontinental.