Store Manager, Montreal

WHO WE ARE

Let Our Journeys Enrich Life

Carry essentials exist to make movement a worry-free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard-fare products that neither challenge norms nor present new solutions that facilitate better mobility.

LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation. This process of discovery is what lets us empower people to move better and focus on what truly matters.

Our mission is to spark the human connections that make the world a better place—by empowering people's journeys with thoughtful carry essentials for travel and everyday movement. We are Driven By Diversity, Intentional By Design and Purposely Positive—core values upholding our ultimate goal to inspire movement within communities and across the globe.

LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe.

SUSTAINABILITY AT LOJEL

At LOJEL, we're committed to driving positive change. We recognize the challenges our world faces, particularly with the looming climate crisis. The future is uncertain, and as a forward-thinking brand, we're dedicated to taking action.

Sustainability is at the core of our mission. By 2026, we aim to achieve B Corp certification, becoming climate neutral, and ensuring that 50% of our products are crafted from recycled or sustainable materials. To achieve these goals, we're building a team that's ready to take on this challenge head-on. Join us in making a meaningful impact on our planet while embracing a rewarding career at LOJEL.

ABOUT THE ROLE

The Store Manager will report to the Omnichannel Operations Manager, North America. You'll be supported by our local North American team based in Vancouver, BC.

As the
Store Manager
, you will not only lead by example but you remember to put your team and the customer first. You know how to balance running the store efficiently and profitably while ensuring a positive and motivated work environment. This will be our second store in North America, located in the state of the art mall in RoyalMount Mall. This store will be our eyes and ears on the ground for everything related to the customer and the local perception of our brand.

RESPONSIBILITIES

• Own the store's P&L and ensure the store meets key performance indicators (KPIs)
• Oversee store operations, including, but not limited to maintaining stock (organization, replenishment, inventory control, theft prevention etc.) and store cleanliness;
• Hire, coach and mentor teams to high performance and exceptional customer service;
• Manage staff scheduling and approve weekly payroll;
• Conduct employee evaluations with positive and constructive feedback, while ensuring concerns are resolved Provide positive and constructive performance feedback, with a focus on mentorship and coaching, and when necessary, disciplinary action;
• Deliver excellent customer service, including after-sales services such as repairs and personalization, showcasing thorough knowledge of our products and brand;
• Continuously seek ways to improve store processes and operations to enhance efficiency and customer satisfaction;
• Drive store sales results to reach goals daily and achieve company targets;
• Prepare daily, weekly, and monthly reports;
• Weekly meetings with the Omnichannel Operations Manager
• Maintain strong product knowledge of the brand and deliver product training for team;
• Implement and maintain visual and merchandise standards
• Support the e-commerce fulfillment operations by overseeing order flow (picking, packing, QC and shipping) to ensure accuracy and timely delivery for an exceptional customer service experience
• Oversee BOPIS (Buy Online, Pick Up In Store) operations, ensuring seamless coordination between online and in-store stock.
• Maintain exceptional inventory accuracy by performing regular stock counts, reconciling discrepancies, and ensuring real-time alignment between physical and digital inventory.
• Plan and execute seasonal displays and promotions to keep the store fresh and engaging for customers;
• Develop and execute store community events;
• Ensure company policy and procedures are adhered to;
• Other responsibilities as assigned.

QUALIFICATIONS

• 5 years in retail store experience with 2-3+ years holding leadership roles;
• Strong background in retail operations, sales and P&L ownership;
• Strong leadership, interpersonal, and communication skills;
• Excellent at juggling priorities and multiple projects with competing timelines;
• Effectively able to solve daily and complex problems while maintaining composure in stressful situations;
• Passionate about sustainability, bonus if you've worked in the space;
• Has a global mindset, being able to work with a multicultural team as well as empathize with the needs of consumers in a broad spectrum of cultures;
• Experience with and willing to learn G-Suite and other computer software: Internet, POS systems, Metorik etc.;
• Flexibility to work nights, evenings, and statutory holidays as needed;
• Bilingual fluency in French and English required, bonus if you speak other languages;
• Must be able to lift 25 pounds.

WORKING AT LOJEL

• Competitive Salary, eligibility for bonus
• Medical/Dental Health Benefits
• LOJEL Employee Discount