Service Manager

2 weeks ago

Maple ON, Canada R. Ferri Automotive Full time $115,000 - $125,000 per year

Subaru of Maple is seeking an experienced Service Manager.

About Us

At R. Ferri Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at R. Ferri Automotive is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our company through the years.

About the Job

Qualifications

  • Extremely knowledgeable in all aspects of an automotive service environment
  • Strong decision making and multi tasking abilities
  • Ability to manage, motivate, evaluate, develop, and direct staff
  • Customer contact experience required
  • 5+ years experience in an automotive service management role

Responsibilities

Effectively and profitably manage all aspects of service and parts departments operations

Manage the Service Departments to achieve sales, profits and efficiency by maximizing production, controlling costs and stock/assortment management, building a clientele, and increasing customer retention

Coordinate and implement marketing and promotion for service, parts and accessories

Focus on achieving SCI (Subaru Canada) targets and awards programs

Establishing solid employee relationships; develop organizational dynamics with internal communication tools, managing feedback and support GM in developing a strong culture for the fixed ops staff.

Promote high standards for customer experience, establishing internal targets in combination with the CSI Signature of Excellence SCI program

Systems: Achieve a top performance level with the newly introduced Xtime, Engage and Inspect Fixed OPS management system.

  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates, counsels and monitors the performance of all service department staff.
  • Prepares and administers an annual operating budget for the service department.
  • Maintains reporting systems required by general management and the factory.
  • Attends managers meetings.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Accounts for all documents; ensures that none are missing, and all are processed correctly.
  • Directs and schedules the activities of all department employees.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Other tasks as required

Job Types: Full-time, Permanent

Pay: $115,000.00-$125,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care

Experience:

  • Service Manager (Automotive): 5 years (required)

Work Location: In person

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