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Customer Service

6 hours ago

Trochu, Canada GDKN Corp. Full time
Company Description

The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.

GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world's largest corporations in various industries including:

  • Electric
  • Gas
  • Telephone Utilities
  • Manufacturing
  • Defense
  • Banking/Financial,
  • Information Technology
  • Healthcare/Pharmaceutical
Job Description

The Customer Service Support 1 –

*Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.

*In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.

*Assist in updating internal stakeholders on order status and any issues.

*Support the generation of order related documents as outlined in established processes.

*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.

*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.

*Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.

*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

*Other duties as assigned

Minimum Qualifications

*High school diploma, secondary education level or equivalent

*Two years of related work experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.