Key Holder

5 days ago

Oakville, Ontario, Canada Bath & Body Works Full time

Career Development | Medical and Dental Benefits | 40% Discount | EAP| Fun Stores

At Bath & Body Works, everyone belongs. We are committed to creating a culture of

belonging focused on delivering exceptional fragrances and experiences to our

customers. We focus on recruiting, retaining, and advancing top talent. In addition, we

work to improve our communities and our planet to help the world live more fully.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and

development opportunities, so they can continue to be their best at work, at home, and

in their communities.

As a Key Holder, you will support delivering sales plan through effective execution of

store and operational tasks. Our store leaders are the front line of our field leadership

team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on

the connections we make with our customers.

Responsibilities

  • Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.

  • Provide individual and team performance feedback and recommendations to managers.

  • Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

  • Display knowledge of product, company policies, and store strategies.

  • Set the direction and goals for the day/shift when associates arrive for work.

  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.

  • Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

  • Assist with floorset execution, window changes, visual presentation, and

marketing placement as needed.

  • All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

  • Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

  • Maintain our values, policies, and procedures.

Qualifications

  • Thrives in a customer-first based retail environment.

  • Ability to foster a customer-focused selling culture.

  • Demonstrated sales, customer experience, and operational results in a fast-paced environment.

  • Effective communication skills, being open to feedback, and the ability to adapt quickly.

  • Ability to provide in the moment coaching to associates.

  • Ability to de-escalate store and customer situations effectively.

  • Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

  • High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

  • Lead with Curiosity & Humility

  • Build High Performing Teams for Today & Tomorrow

  • Influence & Inspire with Vision & Purpose

  • Observe, Engage & Connect

  • Strive to Achieve Operational Excellence

  • Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That's why we're proud to

offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for part-time

leaders include:

  • 40% merchandise discount and free Bath & Body Works product that encourages you to come back to your senses

  • No-cost mental health and wellbeing support through our Employee Assistance Program (EAP).

  • Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.

  • Robust medical, virtual care, dental, and life insurance options for sales leadership positions working an average of 25 hours a week.

  • Visit for more details

Job Type: Part-time

Pay: From $21.00 per hour

Expected hours: 25 per week

Experience:

  • Supervising: 2 years (preferred)

Work Location: In person

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