Parts Systems Optimization

Job Description

Consultant, Parts Systems Optimization & Analytics

Rank 5

Bowmanville, ON (Hybrid)

Deadline: This posting will close by December 29, 2025, at 11:59 PM EST.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Consultant, Parts Systems Optimization & Analytics to support our Parts Operations team. This is a full-time opportunity and will report to the Manager, Parts Operations System and Analytics.

This role serves as the strategic liaison between the Parts Operations Teams and Information Services (IS), owning the end-to-end management of all system issues and enhancements, including full accountability for project completion and the development of essential supporting documentation. As the primary conduit for communication and training, this role leads engagement with Dealers, Zones, Field Staff, and other TCI Departments to ensure seamless collaboration and knowledge transfer within the Parts Operations Department.

In addition to overseeing the processing of dealer returns and vendor claims, this role leads User Acceptance Testing (UAT) for all Parts Operations demands and incidents, ensuring system functionality aligns with operational needs. Leveraging deep industry expertise, this role drives the analysis of system data points and Dealer survey results to identify opportunities for continuous improvement. It proactively recommends and champions Kaizen initiatives and enhances operational reporting frameworks to empower executive-level decision-making and support strategic direction.

What We'll Bring:

Company & Culture

• A hybrid work environment

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career

• A focus on respect for people and continuous improvement

• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus

• Extended health care and dental benefits effective immediately

• Company pension plan with additional employer contributions

• Associate vehicle discount program

• Reimbursement programs (tuition & fitness)

• Paid holiday shutdown and competitive paid time off benefits

• Sabbatical leave program

What You'll be Doing:

System Optimization & Support

• Provide business support for all applications, software and products under Parts Ops (SAP, IBP, EPC, dealer apps, Analytics tools)

• Ensure accurate and reliable data flow between systems and business functions

• Identify and recommend enhancements to processes and systems, engaging internal teams

• Support implementation of innovative, scalable solutions that align with business growth

• SAP setup for new Suppliers, Dealers, parts storage, and distribution.

• Approve/reject vendor claims based off invoices from TMNA and validate status of the claims

• Perform user acceptance testing on completed system enhancements/changes

Stakeholder Engagement & Training

• Oversee the end-to-end lifecycle of IS Incidents, Demands, and Issues

• Liaison between Parts Ops leadership and IS for all incident investigation and resolution. Foster strategic partnerships with TMNA, PCC, PCK, PDCs and IS to drive kaizen activities

• Engage with non-technical stakeholders to communicate and support change implementation

• Document Demand Requests and prepare supporting data and business cases for IS

• Provide training and support for Extended Warehouse Management (EWM), Sales and Distribution (SD), Inventory Management (IM), IBP.

• Prepare user documentation/Standard Operating Procedures for appropriate stakeholders

Data Analytics

• Use industry knowledge, expertise, and skills to analyze and interpret multiple data sources/systems

• Guide and support Operations Support team members in developing reports and data insights

• Deliver comprehensive results and insights to multiple management levels

• Identify of key trends, risks, and opportunities affecting Parts Operations

• Improve decision-making through visibility into key performance indicators and trends

• Partner with NPSC to cancel aged returns and maintain raw data for return team

• Locate and define new process improvement opportunities.

• Other duties as required

Industry Surveys

• Coordinate and manage surveys with TCI stakeholders and business partners

• Monitor and evaluate survey progress and performance, report to Zones and Management

• Conduct working sessions with Parts Operations teams to address dealer feedback

• Collaborate with OEMs to review and update survey content specific to Toyota

What You'll Bring:

• University degree or College diploma in a related discipline

• Minimum 3 years operations, data and analytics experience

• Advanced technical skills including – SAP, EWM, IM, Power BI, Data Analytics, SAP Business Intelligence, Advanced MS Office

• Professional and customer service focused communication skills - both oral and written

• Quality focused with excellent attention to detail

• High degree of personal initiative

• Ability to manage multiple and changing priorities within a fast-paced environment

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.

#LI-PP1

#LI-Hybrid