Claims Business Architect

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The purpose of this role is to develop and drive solutions forward that allow our organization to reach its goals by partnering with technology, business stakeholders and user experience. You will be the key bridge between business and technology stakeholders to both uncover and drive the change forward. This role requires somebody who can evaluate and uncover current opportunities, influence and lead the strategic development of a solution, and drive the development and implementation of the solution alongside our tech, business and user experience partners. This role requires somebody who is not afraid to work in the gray, can think strategically, is extremely collaborative and is passionate about pushing the boundaries of how things are done today.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands" promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit For safety tips and advice, visit

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation:
Hybrid

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back

Responsibilities:

• Analyzing, understanding and recovery of the organization's current business processes, goals, and objectives,
• Identifying opportunities for improvement, optimization, and reuse within the business architecture while adhering to design principles and user experience.
• Translating business requirements into technical specifications and guiding the implementation of initiative, operating at the capability-level, in support of broader platforms, and developing functional systems flow to ensure the efficacy of new capabilities.
• Ensure execution of initiatives, proactively engaging with field stakeholder groups to collect insights and feedback.
• Developing and maintaining business architecture models, frameworks, and roadmaps, production, quality, and customer service goals.
• Guide the implementation of the initiative, Collaborating with stakeholders to align business strategies with technology solutions, working with other product owners to ensure integration between capabilities within a platform.
• Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about product strategy and iterations
• Engage in discovery/test and learn activities to quickly validate assumptions and capability or solution direction to achieve business results.
• Monitoring and evaluating the effectiveness of business architecture solutions and making recommendations for enhancements as needed, performing process development, improvement, rollout, and integration activities, and optimizing process oversight with process agility.

Experience and Education:

• Minimum 3-5 years of experience in business analysis, business architecture, or solution design within a complex or enterprise setting.
• Strong knowledge of Guidewire Claims Center as well as ITSM platforms like ServiceNow.
• Proficient in business capability design, operating model definition, and process modelling.
• Familiarity with business architecture frameworks is highly desirable.
• Demonstrated experience in process optimization and digital transformation.
• 4 year Bachelor's degree (preferred)
• Certifications in Business Architecture, Business Analysis, or Project Management considered an asset.
• Strong communication, facilitation, and stakeholder engagement skills.
• Analytical mindset with the ability to interpret data and drive decision-making.
• Adept at navigating both business and technical environments, with the ability to influence and challenge constructive.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.