Services Technical Consultant

1 week ago

Canada Dayforce Full time
 
About the Opportunity 
The Technical Services Team guides clients through the lifecycle of delivering third party flat file integrations as part of an overall Dayforce HCM implementation. 
Our team helps clients achieve a positive go-live experience by coordinating key internal and external stakeholders to complete activities that will allow clients to be able to transmit business-critical data (benefits enrollment, COBRA, payroll contribution, HR demographic) to their vendors when they go live with their new HCM system.
You will be part of a specific business segment team, or pod, comprised of Consultants working on client implementation projects across North America. You will be supported by experts in each file type in your pod as well as having access to our larger team's expertise. Our Technical Services group is connected by a sense of camaraderie; we are grounded in a sense of belonging and a supportive remote-work culture. 
We are looking for experienced Consultants who can concurrently manage multiple files across multiple implementation projects -- people who are confident, agile, and proactive.
What you'll get to do 

Provide consulting services to clients
Translate client requirements into flat file requirements
Meet with offshore teams to review the mapping document for file development
Manage internal (Project Managers, Project Sponsors, Service Consultants, Mappers) and external (Clients and Vendors) stakeholders to achieve export file deliverables
Identify and communicate risk
Analyze export files and research the cause of the issue to determine course of action
Responsible for the end-to-end management of delivering export files

Skills and Experience we Value

Bachelor's degree or equivalent experience
5+ years of experience in human capital management consulting
Client relationship acumen
Ability to engage with multiple projects & clients concurrently and manage priorities
Excellent organizational, communication, collaboration, and consulting skills
Ability to lead and facilitate client workshops and sessions
Ability to relay technical concepts to clients in clear and concise business language
Understanding of common human capital management (HCM) business practices
An ability and willingness to travel to customer sites as needed (up to 25%) is required
Access to a stable internet connection in a quiet and private environment is required

What would make you really stand out

Project management exposure
Experience with software in a SaaS / Cloud computing environment including experience with HRIS Systems
Good working knowledge of payroll contribution, benefits eligibility, and HR files
Ability to read a technical specification from a vendor and analyze vendor feedback

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