Associate Representative

3 days ago

Calgary, Alberta, Canada Wesco Full time
Description

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

  • Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.  
  • Increase orders by suggesting related items, explaining features, and checks customer's buying history. 
  • With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. 
  • Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order. 
  • Review open customer order reports and act on open items, including those items that may be at risk in meeting customer's promised delivery date.  
  • Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification. 
  • Report industry trends, competitive pricing and customer feedback to management. 
  • Identifies potential projects for bid and compiles list of material requirements including, supplies, lighting, switchgear, and other distribution apparatuses. 
  • Communicates with suppliers to discuss material specifications, clarifies and confirms bill of materials, negotiates pricing and identifies alternatives for special or custom orders.
  • Supervised negotiations with both suppliers and customers.
  • Coordinates receipt of required information for preparation of final quotation submittal.
  • Communicates with customers to resolve problems with projects during bidding process.

Qualifications:

  • High School Degree or Equivalent required; Bachelor's degree preferred.
  • Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
  • Familiar with Microsoft Office, and ability to perform basic computer skills
  • Ability to perform multiple tasks simultaneously
  • Ability to work in a team environment
  • Ability to communicate clearly, both verbally and in written form
  • Attention to detail
  • Ability to prospect and market concepts to existing and potentially new accounts
  • Ability to act and solve routine or standard problems
  • Ability to identify and define problems and possible solutions independently; chooses among existing solutions
  • Ability to work independently with supervision
  • Ability to travel up to 25%

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