Customer Service Representative

4 days ago

White Bear Lake Resort, Canada The Specialty Manufacturing Company Full time US$23 - US$30
The Specialty Mfg. Co. is a vertically integrated company offering the industrial and manufacturing sectors a one-stop-shop solution for products, machining, molding, and light assembly. From stock items to the design and production of custom parts and machinery, our five divisions provide the solutions and support you need every step of the way.
We are seeking an experienced Customer Service Representative to join our team in White Bear Lake, MN. The Customer Service Representative will be responsible for enhancing client relationships through accurate and prompt service

Essential Job Duties
  • Manage order life cycle through current enterprise resource planning software
  • Support sales and business development initiatives.
  • Resolve billing issues.
  • Prepare and send quotes to customers as well as potential customers.
  • Resolve product or service problems, troubleshooting as necessary, and escalating or expediting to ensure a prompt resolution.
  • Provide product or service information to existing as well as potential customers.
  • Keep records of customer interactions, process customer accounts, and update customer records, as necessary.
  • Ability to gain knowledge of and understanding of company's products and services.
  • Work with price lists, credits, debits, and freight disputes.
  • Communicate with internal teams(sales, accounts receivable, production, quality, and shipping) to ensure customer's requirements are met, and to resolve customer complaints.
  • Notify customers of manufacturing delays affecting ship dates.
Qualifications
Education:
  • Required: High School diploma or GED
  • Preferred: Associate or bachelor's degree in business, Marketing, or related field
Experience:
  • 5+ years general working experience
  • 2+ years customer service or sales experience
Preferred Skills:
  • Strong interpersonal, verbal, problem solving, and written communication skills.
  • Attention to detail.
  • Ability to multi-task, prioritize, and manage time effectively
  • Basic understanding of business math principles.
  • Professional proficiency with Microsoft Office products
  • Customer orientation and ability to adapt/respond to diverse types of personalities, and the ability to de-escalate potential upset customers.
  • Experience with enterprise resource planning software (Epicor, etc.)
Compensation and Benefits
Expected Compensation Range: Hourly, non-exempt- $23-$30
Specialty Manufacturing is providing the compensation range that the company, in good faith, believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, and abilities.
Specialty Mfg. provides a comprehensive suite of benefits including, but not limited to:
  • Medical
  • Dental
  • Vision
  • STD/LTD
  • Life Insurance
  • Profit Sharing
  • Paid Vacation and Wellness Benefits
Specialty Mfg. operates an onsite work environment where employees are expected to work in the office 5 days per week.

  • Automotive Technician

    4 days ago

    White Bear Lake Resort, Canada Bridgestone Americas Full time US$19 - US$28

    Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service...

  • Customer Service Representative

    5 days ago

    Porters Lake, Canada Circle K Full time

    Store 6002519: 5204 Highway 7, Porters Lake, Nova Scotia B3E 1J7Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting...

  • Customer Service Representative

    1 week ago

    Porters Lake, Nova Scotia, Canada Circle K Full time $25,000 - $40,000 per year

    Store : 5204 Highway 7, Porters Lake, Nova Scotia B3E 1J7Customer Service RepresentativeAs a Customer Service Representative, you will enjoy:  Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting temporary...

  • Production Planner

    3 days ago

    White Bear Lake Resort, Canada The Specialty Manufacturing Company Full time US$25 - US$30

    The Specialty Mfg. Co. is a vertically integrated company offering the industrial and manufacturing sectors a one-stop-shop solution for products, machining, molding, and light assembly. From stock items to the design and production of custom parts and machinery, our five divisions provide the solutions and support you need every step of the way.The...

  • Customer Service Representative

    1 week ago

    Cold Lake, Canada Enterprise Holdings Full time

    The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and...

  • Customer Service Representative

    2 days ago

    Deer Lake NL, Canada Circle K Stores Full time $35,000 - $55,000 per year

    Store : 62 Trans Canada Highway, Deer Lake, Newfoundland and Labrador A8A 2E4Customer Service RepresentativeAs a Customer Service Representative, you will enjoy:  Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition...

  • Customer Service Representative

    5 days ago

    Elliot Lake, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy is looking for a high energy, results focused individual as a Customer Service Representative at our Elliot Lake Esso located in **Elliot Lake, ON**. Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient, and courteous customer service to all customers. - Maintaining a...

  • Customer Service Representative

    1 week ago

    Elliot Lake, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy is looking for a high energy, results focused individual as a part-time **Customer Service Representative** at our Elliot Lake Esso located in Elliot Lake, ON. Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient and courteous customer service to all customers. -...

  • Customer Service Representative

    1 week ago

    Elliot Lake, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Elliot Lake Esso Circle K. Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient and courteous customer service to all customers. - Maintaining a clean,...

  • Customer Service Representative

    5 days ago

    White Rock, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...