Customer Support Engineer

1 day ago

Vaughan, Ontario, Canada STAN AI Full time $60,000 - $90,000 per year

Our team is growing Working as a part of
STAN's Customer Success Team,
the
A.I. Customer Support Engineer
will contribute to the long-term growth and retention of Enterprise property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business.

About Us:

We believe that properties can be managed autonomously. Do you?

STAN is the first A.I. assistant for residential property managers. STAN was launched in 2019 by two former property management executives who spent 13 years working for North America's largest management company. STAN is growing quickly and is already the largest A.I. assistant in the industry. We offer multiple AI products to serve our clients, from our flagship omnichannel AI assistant to numerous AI add-ons for property managers.

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more

To learn more, feel free to visit our website at

What You'll Do

  • Serve as the
    primary point of contact
    for high-touch property management and HOA clients, ensuring they receive white-glove ongoing support.
  • Respond to tickets and emails
    promptly with empathy, clarity, and technical accuracy.
  • Troubleshoot, escalate, and resolve customer issues related to their AI assistant configurations, integrations, and performance.
  • Fine-tune and optimize STAN AI assistants
    based on client feedback, use cases, and edge scenarios.
  • Work closely with product and engineering to
    relay customer pain points
    and assist with feature testing or documentation.
  • Help customers understand best practices for AI use in their workflows and promote feature adoption.
  • Create and maintain
    internal playbooks
    , help articles, and solution templates for recurring inquiries or use cases.
  • Analyze trends in customer feedback to suggest
    product or training improvements
    .

What We're Looking For

  • 2+ years in a
    Customer Success, Technical Support, or Implementation
    role — ideally in a SaaS, AI, or startup environment.
  • Strong understanding of
    AI/ML concepts
    (LLMs, prompt engineering, vector databases, etc.) or experience working with AI platforms or assistants.
  • Comfort with
    property management operations
    or the ability to quickly learn the domain.
  • Excellent communicator — able to simplify technical explanations for non-technical users.
  • Skilled in managing multiple clients with a
    customer-first mindset
    .
  • Familiarity with tools like Zendesk, Intercom, HubSpot, or other CX platforms.
  • Self-directed, organized, and able to thrive in a fast-paced, evolving environment.

Bonus Points

  • Prior experience in
    property tech
    or AI assistant deployment.
  • Exposure to API integrations, chatbot platforms, or no-code AI tools.
  • Comfort creating help videos, Looms, or live walkthroughs.

*PLEASE NOTE, THIS IS A FULL-TIME IN-OFFICE ROLE. OUR OFFICE IS AT 111 GORDON BAKER RD IN NORTH YORK.

Thank you

-The STAN Team

  • Design Engineer

    1 week ago

    Vaughan, Ontario, Canada South End Partners Full time $90,000 - $120,000 per year

    Our client is a leading North American designer and manufacturer of custom solutions for the furniture and industrial design segment. They partner with leading brands globally to produce innovative solutions with the goal of minimizing their global impact.The opportunity:Our client is seeking aManufacturing  Engineerto join their team. You will play a...

  • Engineer, Stations

    7 days ago

    Vaughan, Ontario, Canada The MEARIE Group Full time $90,000 - $120,000 per year

    Engineer, Stations (Non-Union)Vaughan, OntarioFull-time, 35 hours/ week, HybridAt Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive...

  • Engineer, Stations

    1 week ago

    Vaughan, Ontario, Canada Alectra Utilities Full time $80,000 - $120,000 per year

    Full-time, 35 hours/ week, HybridAt Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the...

  • Engineer, Stations

    1 week ago

    Vaughan, Ontario, Canada Alectra Utilities Full time $80,000 - $120,000 per year

    Engineer, Stations (Non-Union)Full-time, 35 hours/ week, Hybrid  At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where...

  • Field Service Engineer

    2 weeks ago

    Vaughan, Ontario, Canada D & V ELECTRONICS Full time $80,000 - $120,000 per year

    Role:Ensure all Zendesk tickets are handled in a timely manner.Responsible for supporting customers world-wide by phone, email, team viewer and on site.Document, maintain and follow-up on all customer inquiries, through the Tracking System databaseAssist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include...

  • Director of Engineering

    2 days ago

    Vaughan, Ontario, Canada Aarorn Technologies Inc Full time US$145,000 - US$290,000 per year

    Job Title: Director of Engineering/TechnologyLocation: Vaughan, ON (Hybrid - 3x Onsite a Week)Employment Type: Full Time OpportunityExperience: 18+ Years Overall & 2 Years+ ConsultingJob DescriptionThis is a full-time position for Director of Engineering and Delivery specializing in the latest web, mobile and cloud technologies, reporting to CTO and actively...

  • Software Engineering

    2 weeks ago

    Vaughan, Ontario, Canada 407 ETR Full time $120,000 - $140,000 per year

    SummaryWe're reimagining customer engagement, and AWS Connect is at the core of it. As a CCaaS Software Engineering professional, you'll shape how millions of customer interactions flow across voice, chat, and digital channels — and give agents the tools they need to deliver standout experiences.This isn't just configuration. You'll be building,...

  • Research and Development Engineering Manager

    6 days ago

    Vaughan, Ontario, Canada Mircom Group of Companies Full time $120,000 - $180,000 per year

    Research and Development Engineering ManagerFounded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass...

  • Pole Line Engineer

    2 days ago

    Vaughan, Ontario, Canada WesTower Communications Ltd. Full time

    As this is a growth position within a new business line, the Pole Line Engineer role at WesTower Communications is a unique opportunity to perform various technical, design, and GIS/CAD duties related to the design of utility pole make-ready projects. Responsibilities include, but are not limited to, the design of utility poles, preparation of engineering...

  • biopharmaceutical - bioprocess engineer

    1 week ago

    Vaughan, Ontario, Canada MMR CONSULTING Full time US$90,000 - US$120,000 per year

    PHARMACETICAL - SENIOR BIOPROCESS ENGINEERPrevious Pharmaceutical/Biotech experience is mandatory for this roleMMR Consulting is an engineering and consulting firm specializing in the pharmaceutical, and biotechnology industries. Its services include Engineering, Project Management, and other Consulting services. MMR's Engineering expertise includes Process,...