Fundraising Database Officer

AI Disclosure Statement

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by:

• Summarizing recruiter or hiring manager notes, and
• Conducting limited keyword searches for specific job‑related criteria.

However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries.

Vacancy Notice

This posting is for a an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only.

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada's identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people's medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

The Fundraising systems Database Officer role is to manage data integration, data integrity, and quality across critical systems within the Fundraising department and to ensure business rules are functioning correctly.  They will support MSF Canada's fundraising strategy by ensuring the relevancy and utility of the database of record.

MSF Canada is looking for someone who will be responsible for:  

• Serve as a subject matter expert, providing additional coaching and training on Raiser's Edge, LO, Omatic, and ReceipterPro.
• Using the CRM to enhance customer or donor relationships, improve engagement strategies, by serving as a subject matter expert for the Fundraising team.
• Troubleshoot, investigate, and provide resolution options to escalated issues.
• Manage data across the Fundraising systems, ensuring data hygiene by supporting data cleanup projects and championing best practices.
• Monitors the flow of data, finding and reconciling the differences between systems.
• Ensure proper functioning of systems and system adherence to business rules.

CLICK HERE for complete description. 

The successful candidate will bring to MSF Canada:  

• Demonstrated experience in database administration and proficiency with query building, importing, exporting and reporting
• Advanced knowledge of CRM systems (especially Raiser's Edge), with ability to diagnose and remedy issues
• Ability to communicate technical information to audiences with differing knowledge of systems, explaining diagnosis of issues, as well possible resolutions
• Ability to develop, implement, refine, and document processes
• High proficiency using MS Office software including Word and Excel
• Knowledge of tax receipting regulation and basic understanding of fundraising and accounting
• Commitment to MSF Principles and cross cultural awareness
• Proficiency in verbal and written English

MSF Canada will provide the following benefits (prorated to contract length):

• Starting 4 weeks' of vacation per year 
• Access to an Employee and Family Assistance Program (EFAP) 
• Flexible work hours and a hybrid working model 
• An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms  
• A commitment to incorporating equity, diversity, and inclusion in everything  
• 5% RRSP contributions (no employee matching required) 
• Health Spending Account 
• Lifestyle Spending Account
• Group insurance (Life, Dependent Life, AD&D) 
• Peace of Mind plan (prescription drug coverage, accidental dental, hospital care, etc.) 
• Annual professional development budget
• A positive and innovative office culture is based on core values of humanity, integrity and results

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to

MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization, where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions, and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant.

Application questions are in lieu of a cover letter. Please provide only your resume.