Guest Experiences Manager

Guest Experiences Manager

Location: Métis Crossing, Smoky Lake, AB

Closing Date: Until Suitable Candidates Found

Position Status: Full time

Step Into a Story That's Bigger Than You.

At Métis Crossing, you won't just find a workplace, you'll find a calling. This is a place where the past breathes through every fiddle strum, every bead, every story told around a crackling fire under the northern sky.

Perched on the banks of the majestic North Saskatchewan River, Métis Crossing is Alberta's first major Métis cultural destination; a place of learning, healing, and celebration. Our Lodge, Cultural Gathering Centre, and sweeping landscape are not just buildings or land; they are living reflections of Métis pride and perseverance.

And now, we're looking for a Guest Experiences Manager who can bring that story to life. Someone who can blend the art of hospitality with the heart of Métis culture.

If you see hospitality as more than service, and see it as connection, this might your calling.

What You'll Get to Do

As our Guest Experiences Manager, you'll lead the teams behind our lodge, bistro, and guest services, ensuring every stay feels like coming home. You'll craft memorable moments that blend authentic Métis warmth with modern comfort and care.

You will:

• Oversee daily operations across our Lodge, Bistro, Gathering Centre Main Hall, and front desk ensuring every guest experience is exceptional.

• Bring Métis hospitality to life through food, storytelling, and service rooted in culture and care.

• Lead, coach, and inspire teams in both front and back-of-house operations to deliver quality, consistency, and pride.

• Work hand-in-hand with our culinary team to showcase seasonal, Métis-inspired dishes that tell a story on every plate.

• Ensure our front desk, housekeeping, and guest service teams create a seamless, welcoming, and unforgettable experience.

• Collaborate with marketing and events teams to support weddings, corporate retreats, and special gatherings that celebrate Métis culture.

• Track guest satisfaction, safety, and service standards turning insights into action and challenges into improvements.

Every day, you'll lead with heart and precision ensuring that the culture of Métis Crossing shines

Who You Are

You're a natural host, part strategist, part storyteller, and part coach. You lead by example, know how to keep operations humming, and care deeply about people, your guests and your team alike.

You have:

• A Diploma or Certificate in Hospitality Management, Culinary Arts, Tourism, or Business Administration (degree an asset).

• Experience leading teams in food service and/or hotel operations.

• Knowledge of food safety standards, front desk systems, and guest service best practices.

• A deep appreciation for Métis or Indigenous culture and a desire to integrate cultural values into modern hospitality.

• The ability to stay calm under pressure and make quick, effective decisions that keep guests happy and teams motivated.

You're the kind of person who can juggle the details without losing sight of the bigger picture, creating a space where every guest feels welcome, cared for, and connected.

The Life You'll Step Into

Imagine your morning beginning with the smell of fresh Bannock baking in the kitchen and the sound of laughter in the lobby. You walk the grounds where culture, cuisine, and community come together, where your leadership makes it all possible.

At Métis Crossing, you're not just managing a lodge, you're nurturing a living, breathing reflection of Métis pride and hospitality. Every decision you make helps shape how the world experiences Métis culture

What We Offer

• Work at Alberta's first major Metis cultural destination
• Immerse yourself in a rich, vibrant, and values-driven environment
• Be part of a mission that connects people to Métis identity and culture
• Access mentorship, growth, and personal development opportunities
• Enjoy 3 weeks paid vacation and a comprehensive benefits package

Join Us

If you lead with heart, serve with pride, and believe hospitality can be a bridge between cultures, this is where you belong. Apply with your resume and cover letter (share your story, we want to hear it) to

Métis Citizens with the required qualifications are strongly encouraged to apply. Only applicants selected for an interview will be contacted. No phone calls please.

Job Type: Full-time

Work Location: In person