Current jobs related to Renewal Manager - St John's, Newfoundland and Labrador - Computer Generated Solutions Canada

  • Technical Projects and Delivery Manager

    1 week ago

    St. John's, Newfoundland and Labrador, Canada vFairs Full time

    Plan, organize, evaluate, implement and deliver the activities related to the vFairs software systems including the website and the mobile application. Analyze, design and enhance processes to improve the software systems' adaptability, usability and growth. Job duties: Work with the clients on managing their software requirements while working...

  • Mechanical Designer

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Wood Full time

    Remarkable people, trusted by clients to design and advance the world. Wood has a career opportunity for a dynamic and innovative individual to fill the role of Mechanical Designer in our St. John's, NL office. Working within the Engineering team, your experience and skills will contribute to the execution of projects for our mining, oil and gas,...

  • Personal Account Advisor

    7 days ago

    St. John's, Newfoundland and Labrador, Canada Cal LeGrow Insurance & Financial Group Full time

    Reports to: Personal Lines ManagerSummary:Responsible maintaining and growing a personal lines book of business through renewal retention, upselling, cross sellingCore CompetenciesCommunicationEnergyProblem SolvingOrganizationAccountability and DependabilityEthics and IntegrityJob DutiesCustomer service to clients within book of businessAccepting referral...

  • Senior Project Manager- Hydropower

    7 days ago

    St. John's, Newfoundland and Labrador, Canada Hatch Full time

    Requisition ID: 95831 Job Category: Engineering; Energy Location: St. John's, NL, Canada  Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work...

  • Fund Development Manager

    1 week ago

    St. John's, Newfoundland and Labrador, Canada Cathedral Basilica Foundation Full time

    Fund Development ManagerCathedral Basilica Foundation Newfoundland & Labrador (CBFNL)About the Cathedral Basilica Foundation NLThe Cathedral Basilica Foundation NL (CBFNL) exists to preserve, restore, and activate the Basilica Block—one of the most historically, culturally, and spiritually significant sites in Newfoundland and Labrador. As we expand...

  • Project Manager/Project Engineer

    7 days ago

    St. John's, Newfoundland and Labrador, Canada WSP Full time

    The Opportunity:At WSP, our Resources subsector is a key part of the Energy, Resources & Industry (ERI) sector, delivering innovative, end-to-end solutions for clients across Canada. For decades, we've provided expertise in economic studies, project management, detailed engineering, procurement, site management, commissioning, and mine closure. Our goal is...

  • Small Animal Associate Veterinarian Job, Saint John, New Brunswick, Canada

    17 hours ago

    St. John's, Newfoundland and Labrador, Canada The Vet Service Full time

    Small Animal Associate Veterinarian Job, Saint John, New Brunswick, CanadaJob Description:Our client is seeking a compassionate and enthusiastic Small Animal Veterinarian to join a friendly, community-centered clinic in Saint John. This opportunity suits professionals seeking balance — combining high-quality medicine with a collaborative environment and an...

  • Mechanical Designer

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Wood Group Full time

    DescriptionRemarkable people, trusted by clients to design and advance the world. Wood has a career opportunity for a dynamic and innovative individual to fill the role of Mechanical Designer in our St. John's, NL office. Working within the Engineering team, your experience and skills will contribute to the execution of projects for our mining, oil and...

  • Mechanical Designer

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Wood Full time

    Remarkable people, trusted by clients to design and advance the world.Wood has a career opportunity for a dynamic and innovative individual to fill the role of Mechanical Designer in our St. John's, NL office. Working within the Engineering team, your experience and skills will contribute to the execution of projects for our mining, oil and gas, industrial,...

  • Structural Engineer

    24 hours ago

    St. John's, Newfoundland and Labrador, Canada Wood Full time

    Wood currently has an exciting opportunity for a Senior Structural Engineer. Reporting to the Civil / Structural Department Manager this position can be seated in our St. John's, Newfoundland & Labrador office. #LI-OnsiteAs a Structural Engineer, you will collaborate with a team of engineers/technicians to provide client-focused solutions. This role has a...

Renewal Manager

3 weeks ago

St John's, Newfoundland and Labrador, Canada Computer Generated Solutions Canada Full time

Computer Generated Solutions, Inc.
Renewal Manager– Full time – Permanent Position

Corporate Profile:
We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit

Job Role:
As a Renewals Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes.

Responsibilities:

•Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.

•Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.

•Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.

•Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.

•Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.

•Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.

•Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.

•Strong documentation skills will be required.

Qualifications:


•Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.

•Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.

•Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.

•Effective communicator with strong interpersonal, negotiation, and presentation skills.

•Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes.

Preferred Skills and Experience:

•Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments.

•Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential.

•Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders.

•A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.