Senior Manager

Who We Are:

arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for, and we are excited to be expanding our team to help us accelerate our impact

We're Hiring

arc programs is now accepting applications for an experienced and innovative manager to temporarily join the Agency's Leadership (Senior Management) as a Director of Services to help oversee and manage the Family Connection Centre (FCC).

The FCC offers individual and group-based prevention, treatment and support services designed to help families with children and youth ages 0-18 achieve their developmental goals. These children may have developmental support needs, neurodiversity, or disabilities. A diagnosis is not required to access the FCC.

The FCC focuses on enhancing quality of life for families, by promoting inclusiveness and independence, through increased access to a broad range of supportive therapies and community services. Children and youth can access a comprehensive range of services at the FCC, depending on their needs.

Hours / Schedule:

This is a temporary, full-time position that covers a leave with an undetermined return date.

Responsibilities:

In collaboration with the CEO, the successful candidate will provide management and oversight of Practice Leads, and services provided by the Family Connection Centre.

This position involves establishing and / or implementing long-range and strategic plans and agency services, assessing, and resolving service delivery issues and developing or revising agency procedures and practices.

Preferred Education and Experience:

The successful candidate will be familiar with community resources within the Central Okanagan, and skilled at coordinating services and fostering connections with community partners.

Candidates for this position will have demonstrated leadership, program management, staff supervision, and clinical experience in the community / social services sector, with an in-depth working knowledge of the specific programs and services provided by the agency and the FCC, applicable legislation and policies, and issues impacting agency-community relations. Experience in organizational systems and operations in a leadership role, including the ability to oversee cross-functional teams and improve organizational processes in alignment with strategic goals is also required.

An in-depth working knowledge of supporting individuals with neurodiversity, disability and developmental support needs, as well as knowledge of applicable legislation, policies, and issues impacting agency-community relations is required.

Advanced education (master-level degree preferred) in the social services field is required, with excellent oral, written, facilitation and interpersonal communications skills and proficient report writing and record keeping abilities.

Other Requirements:

Given the nature of our work, please note that all shortlisted candidates:

• Need a valid BC Driver's License, regional insurance, and a reliable personal vehicle.
• Must undergo a screening process, including a criminal record search.

Wage / Benefits:

$ $ per month based on qualifications and experience.

Excellent benefits and management perquisites are provided.

Upon successful completion of a probationary period, full-time employees (minimum 20- hours per week) are eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP contributions).

Why we're an employer of choice

Like most in the social services sector, arc programs is an equal-opportunity employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity of all populations we serve.
But we believe there's more to our work culture that promotes high levels of employee satisfaction and retention…

We are inclusive.

We use an anti-oppressive lens to inform our work with folx of all cultures, races, ethnic backgrounds, disabilities, neurodiversity, sexual orientation, gender identity and expression, socio-economic status, religions, and other oppressions to enhance our approach to equality.

We are ever-evolving.

We recruit and retain highly skilled staff and support their development through training, education,
research, best practices, and innovation.

We foster a culture of continuous learning, utilizing a two-eyed seeing approach – incorporating the strengths of western knowledge and Indigenous Knowledge: ways of knowing, doing and being – while engaging meaningfully with the provincial community social services sector, Indigenous communities, and agencies.

Discover more about our agency services and work culture at

If you feel a connection to our values and work, we'd love to hear from you

Click the "Apply for This Job" Button.

We appreciate your interest, but kindly note that due to the high number of applications we receive, only shortlisted applicants will be contacted.

We acknowledge that arc programs is situated in the ancestral, traditional and unceded territories of the Syilx peoples in the Okanagan and West Kootenay region. We also acknowledge the Métis and Inuit peoples who reside in these regions.