CPOM Student Resource

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

We are seeking dedicated and knowledgeable At-the-Elbow (ATE) Support Specialists to assist medical staff and staff during the training and Go-Live phases of the Computerized Provider Order Management (CPOM) implementation at Southlake Health. This role is critical in supporting end users at the point of care and ensuring a smooth transition to the new electronic ordering system. The ATE Support Specialist will provide real-time, hands-on support to staff and medical staff using the CPOM system, troubleshoot basic issues, escalate complex concerns, and reinforce best practices to promote patient safety and workflow efficiency.

The students will be instructed on the features and use of Meditech Electronic Medical Record (EMR) including desktop and mobile handheld devices. The student is responsible for circulating throughout Southlake to assist the front-line staff and medical staff in learning how to access, navigate and use the application. The student will troubleshootany issues that arise and escalate those which cannot be managed in the moment as per procedure.

• Provide 1:1 and group support to staff and medical staff on the patient care units during the CPOM Go-Live.

• Assist providers in placing, modifying, and managing electronic orders within the electronic medical record (EMR).

• Educate end users on workflow navigation, order set use, favorites management, and common tasks.

• Serve as the first point of contact for frontline users experiencing challenges or questions with the system.

• Escalate technical or clinical issues promptly to the CPOM response center or technical support teams.

• Document common issues and trends to inform training and process improvements.

• Demonstrate excellent customer service, patience, and responsiveness during a high-pressure go-live environment.

• Support communication between clinical teams, informatics, and IT groups to ensure safe and efficient adoption.
Other duties as assigned

• Completion of post-secondary education, at minimum, with preference for students interested in pursuing a career in health care or informatics.

• Strong communication skills, both verbal and written

• Excellent interpersonal skills

• Able to approach and engage with all staff.

• Able to speak clearly and deliver concise instructions

• Strong computer and mobile phone skills

• Ability to document their activities and any issues that arise

• Able to walk and stand without restrictions

• Ability to work in fast-paced clinical environments with minimal supervision

• Able to workdays including nights and weekends

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.