Customer Success Expert

Who we are: Vasco's story

Our mission is to to dramatically improve the execution odds for startups and scale-ups. We believe growth isn't luck. Once product-market fit is reached, it can be engineered. But most startups fail not because their ideas are weak, but because execution breaks down.

We're building Vasco, an AI revenue analyst system for teams who are serious about growth. It's the trusted revenue command center that explains why numbers move and what to do next.

Before Vasco, our cofounders successfully built and exited their previous startup, but spent years wrestling with the same challenges every ambitious startup faces: growing teams, building repeatable systems, and scaling faster than the playbook could keep up. Vasco is our answer, a way to turn those lessons into leverage for the next generation of builders.

Our product has evolved since, but you can get an idea by checking out these quick clips.

Role mission

Our business is growing quickly, and we're expanding our Customer Success team to meet demand. As a Customer Success Expert, you'll play a important role in delivering client impact, accelerating time-to-value, and helping our customers scale sustainably.

Exceptional performance in this role means independently running proof-of-concepts and full implementations, education and support, while building strong client relationships along the way.

What you will do

• Lead the full implementation journey for Vasco clients, from onboarding to post-go-live success

• Translate complex business requirements into scalable, user-friendly revenue systems and workflows, at times applying Vasco-built playbooks

• Configure Vasco tools to solve each client's unique needs, and occasionally support setting up client CRM so it plays more nicely with Vasco

• Manage project timelines and ensure high-quality execution across all touchpoints

• Deliver high-impact RevOps consulting, grounded in industry best practices

• Proactively identify optimization opportunities and act as a strategic thought partner

• Collaborate with internal teams to share feedback and continuously improve our offering

What we're looking for

• You bring hands-on HubSpot admin level experience and can confidently own technical implementations, with approx. 4+yrs of relevant experience.

• You're an excellent communicator who can build trust, manage stakeholders, and explain complex concepts clearly

• You shine in project management, juggling multiple initiatives without dropping quality

• You bring a startup-ready mindset: adaptable, self-motivated, and collaborative

• You're analytical by nature: comfortable with data and always looking for improvements or insights

Even better if

• You have a strong RevOps mindset and understand GTM systems, funnels, and SaaS metrics

• You've worked in Customer Success, Business Operations, or Solutions roles before

• You have experience building BI dashboards.

• You're fluent in forecasting and performance analysis, including setting targets, evaluating team results, and interpreting unit economics like CAC and payback, with a clear eye on how execution impacts financial outcomes

• You ideally speak both English and French to better support our diverse international client base, but English is most relevant

• You hold certifications in HubSpot, Salesforce, RevOps, or project management

What success looks like in this role

Within 30 days, you've built strong relationships with your team and internal stakeholders, and have a clear understanding of Vasco's product, and user base.

By day 60, you've led or assisted your first implementation, contributed meaningfully to client onboarding and internal knowledge sharing, and are actively participating in client success rituals.

By day 90, you're managing implementations independently or semi-independently, consistently delivering value to clients, and proactively improving internal processes and playbooks.

Team Culture

Our team is passionate, driven, quirky, and deeply collaborative. Beyond their technical skills, they bring a range of personal passions to the table: some love coffee, padel, crossfit, travel, beers, hacking keyboards, or exploring great food spots. We believe these quirks and personal interests add to the richness of our culture. Bringing your own passions and personality into the mix is a plus, and we're excited to learn about what lights you up outside of work

Our Principles:

• Talent density: We hire remarkably talented people who elevate the standard for everyone around them.

• Autonomy with accountability: We give broad autonomy and expect real ownership of delivery with accountability for outcomes.

• Avoid rules: We favor trust and sound judgment over heavy process and red tape so that attention stays on real work, not bureaucracy.

• Single-decision ownership: Every decision has one accountable owner. Clarity beats consensus.

• Radical candor: We care personally and challenge directly to help each other grow.

• Meaningful work & relationships: We choose work that matters, and we build strong bonds along the way.

Where we work

This position is hybrid, with three in-person days per week (Monday, Tuesday, and Thursday). Our office is at WeWork Place Ville-Marie in downtown Montreal.

We embrace a hybrid rhythm that combines the energy of in-person collaboration with the flexibility of part-time remote work. This balance strengthens bonds and fuels our creativity.

What's in it for you

• Talented Team, Experienced Cofounders: Our team is packed with incredible talent, led by repeat founders, Guillaume and Seb. Even better, they're all great humans who make work fun.

• Innovation in a Blue Ocean: We're building an AI system that lets leaders engineer growth. Nothing like it exists in the market.

• Top Tier Compensation: We pay salaries at the high end of the market and offer generous stock for every role, because we value great talent.

• Uncapped Vacation: Our vacation policy is simple: "Take Vacation." We trust you to use judgment; no approvals needed. On average, team members take more than four weeks per year.

• Health Benefits: 100% employer-paid coverage for you and your dependents, plus telehealth through Dialogue.

• Sponsored Team Rituals: Annual offsite, regular outings, and plenty of chances to connect

This probably isn't for you if

• You prefer structured direction to autonomous ownership. Our team gives feedback and commentary, but you should be comfortable making decisions and executing on them.

• You're looking for strict 9-to-5 consistency over startup-style intensity. Our environment will require peaks of effort, and that sometimes means more time.

• Working on a deeply data and insights-heavy B2B product doesn't excite you.

• You thrive in solo work more than in highly collaborative problem-solving.

• We use AI every day, both in our workflow and in our product, but we're accountable for outputs. No AI slop :)

We'd rather be transparent upfront, because the people who thrive here love how we work.

Hiring process at Vasco

You'll meet decision-makers directly, and we'll give you context and transparent communication at every step.

• Discovery Call with our Recruiter

• Hiring Manager Interview

• Technical Stage (Often a technical interview with team members)

• Final Interview with our CEO

• Decision & Job Offer

Reverse Interviewing: We encourage you to reverse interview us; interviewing is a two-way street. Ask all the questions you like. If you're keen on meeting more members of the team, we're happy to facilitate that

AI in Hiring Process: AI is permitted in our hiring process, but you're accountable for the product. You will be encouraged to use and show us how you leverage AI tools to elevate your game Note that anything you show us is fair game to challenge. We do not use for decision-making; however, we do use AI to facilitate note-taking, which you can opt out of with no impact on your candidacy.

Application Guidance: We want to help you put your best foot forward. Make your experience directly relevant to the role. Generic descriptions like "worked on various projects" don't help us understand how you match. Highlight the scope of your responsibilities and your direct contributions. Provide context when needed. A short blurb about your company or team helps us understand the environment you worked in.

We'd love to hear from you

We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently. If you're excited about this opportunity, we'd love to hear from you

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