Student Systems Operations Specialist

Under the direction of the Associate Registrar, Systems and Reporting, the Student Systems Operations Specialist provides service-oriented support and is responsible for the day-to-day maintenance of the data within the student information systems and reporting tools. This data relates to all student recruiting, admissions and registrarial processes, including the processing and reporting of data in these areas, all of which demands high degree of accuracy and attention to detail. This position is the first point of contact for technical incidents, problems and issues.

MAJOR DUTIES & RESPONSIBILITIES

• Applies critical thinking and problem solving skills to semi-technical problems, known errors and workarounds. If unable to solve, escalates issues to appropriate levels for effective and expeditious solution.

• Maintains a tracking system for reported issues, problems and solutions.

• Maintains admissions/scheduling/registration/graduation systems functionality through entering, verifying and ensuring accuracy of data as well as related systems setup and reporting.

• Performs regular audits of the student data in the systems and liaises with stakeholders to ensure accuracy of information including reporting, entering, or updating data.

• Creates and runs standard and ad hoc reports using SQL queries and verifies the accuracy of the data reported.

• Supports a reporting tool for end users to run on demand standard reports.

• Provides training for related student information computer and software systems.

• Develops and documents systems and procedures by detailing hardware and software specifications.

• Assists with the development and continuous improvement of the student systems processes and procedures.

• Manually runs routine processes.

REPORTS TO

Associate Registrar, Systems and Reporting

QUALIFICATIONS

EDUCATION:

• Bachelor's Degree or equivalent post-secondary education in a related field

Experience:

• Four years practical experience working with an enterprise relational database which must include:
• Working as a functional/technical user of educational or medical enterprise relational database system and its functions
• Successful programming in SQL, PL/SQL in an enterprise relational database environment
• Experience with intermediate level of office software skills - spreadsheet, communications, reporting and word processing, particularly Excel and Outlook

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Excellent organizational skills with proven ability prioritizing own workload while working under pressure to produce accurate work and meet deadlines
• Excellent oral and written communication skills with proven ability to produce accurate and concise documentation and communications for a variety of audiences
• Demonstrated ability to understand and interpret data accurately and effectively, including writing data extract reports to answer functional user questions
• Ability to comprehend instructions and details but willing to question in order to clarify requirements
• Accountable and confident in own ability and judgment and willing to take the lead
• Proven adaptability and flexibility, enthusiastic to new ideas and approaches
• Strong determination to succeed
• Demonstrated ability to deal courteously and tactfully when dealing with others, even when faced with challenges and obstacles
• Demonstrated ability to communicate complex technical information to both technical and non-technical users in a clear, understandable manner

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time, general office conditions.

Please note: Internal CUPE applicants holding an ongoing position who apply for this role will not have the right to return to their former ongoing position if they are the successful candidate.